Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ella Sugawara

Ella Sugawara

Kyoto

Summary

Highly passionate, self-motivated experienced individual in hospitality industry. Attentive to details in all professional matters, with strong ability to prioritize and manage time effectively. Seeking for a hotel related position in a 4 start- luxury hotel property where my skills will be utilized.

Overview

7
7
years of professional experience
23
23
years of post-secondary education

Work History

Sales Coordinator, International Student's Recruitment In-Charge

Kabushigaisha Fine Staff
2 2023 - 5 2024
  • As a Sales Coordinator & International Student's Recruitment In-Charge I was responsible for coordinating and overseeing the recruitment of international students
  • I effectively manage the recruitment process, ensuring the smooth transition & on-boarding of students into their respective jobs
  • I utilize my strong leadership & teamwork skills to lead a capable team and overcome recruitment challenges.

Restaurant Service Staff

Four Season's Hotel Kyoto
12.2022 - 01.2023
  • Collaborated with the kitchen staff to ensure a smooth and efficient food and drink service
  • Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals
  • Prepared tables for guests prior to their arrival, including setting up table linens and silverware
  • Memorized the menu and accurately answered customers' questions about menu items.

Human Resources

ANA- Holiday Inn Resort Shinano-Omachi
12.2019 - 06.2022
  • Collaborated with Human Resources to review and update employee salary and other benefits
  • Resolved employee relations issues in a timely, fair, and legal manner
  • Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
  • Assisted with payroll processing, including verifying and entering employee time sheets.

Hotel Restaurant Receptionist

The Ritz-Carlton, Kyoto
05.2016 - 06.2019
  • Performed opening and closing duties as required by the restaurant
  • Greeted and welcomed guests in a friendly and personable manner
  • Answered incoming calls in a timely and professional manner, ensuring all inquiries were handled appropriately
  • Ensured the accuracy and confidentiality of all hotel guest records.

Education

BSBA-Economics, Study Program -

University of the east Manila campus
Manila, Philippines
06.2000 - 03.2022

High School Diploma -

Makati High School
Makati City, Philippines
04.2001 - 03.2000

Pamantasan Ng Makati Science High School
05.1996 - 03.1999

Skills

Ability to Work in a Team

Fast Learner

Time Management

Adaptability

Customer Service

Strong Communication Skills

Team building

Self Motivation

Decision-Making

Languages

Tagalog
English
Japanese
Spanish

Timeline

Restaurant Service Staff

Four Season's Hotel Kyoto
12.2022 - 01.2023

Human Resources

ANA- Holiday Inn Resort Shinano-Omachi
12.2019 - 06.2022

Hotel Restaurant Receptionist

The Ritz-Carlton, Kyoto
05.2016 - 06.2019

High School Diploma -

Makati High School
04.2001 - 03.2000

BSBA-Economics, Study Program -

University of the east Manila campus
06.2000 - 03.2022

Pamantasan Ng Makati Science High School
05.1996 - 03.1999

Sales Coordinator, International Student's Recruitment In-Charge

Kabushigaisha Fine Staff
2 2023 - 5 2024

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Ella Sugawara