Azure DevOps
ELIZABETH WILEY
Financial Analyst
New Prague,MN
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Languages
1
1
Certificate
Work History
Customer Service Specialist III
John Deere Financial
Madison, WI
11.2022 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Averaged sixty inbound phone calls per day or more, and collected over one million dollars in payments processed weekly
Junior Customer Success Analyst
NexTek Development
Shoreview, MN
03.2022 - 09.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions for creation and updating of existing financial software.
- Resolved problems, improved operations and provided exceptional service
- Exceeded goals through effective task prioritization and great work ethic
- Brought the departments’ DevOps ticket numbers from over four hundred aging tickets to forty in a brief time and held this number consistently
Residential Real Estate Sales Agent
Kris Lindahl Real Estate
Minneapolis, MN
01.2021 - 12.2021
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Reviewed market research data and changed sales plans accordingly
- Negotiated, facilitated, and managed real estate transactions
- Presented purchase offers to sellers for consideration
Financial / Cancellation Analyst II
Ceridian
Bloomington, MN
10.2018 - 03.2021
- Used relevant financial technology to generate reports and recommended courses of action to upper management
- Collaborated on projects with lawyers, accountants, and other departments to apply contractual negotiations for offboarding companies and reaching resolutions
- Developed and deepened client relationships to cement profitable partnerships
- Managed over one-hundred corporate clients on a running average for three years, while assisting in all their offboarding processes from beginning to end
Education
Certificate in Google Data Analytics - Data Analytics
Google
Online 08.2022 - Current
Certified Scrum Master, C.S.M -
Agile For Growth
Online 09.2020 - 09.2020
MBA - Business Administration
Concordia University
04.2018 - 08.2020
Bachelor of Arts - Philosophy & Letters
Metropolitan State University
05.2006 - 05.2010
Skills
Statistic analysis
Timeline
Customer Service Specialist III
John Deere Financial
11.2022 - Current
Certificate in Google Data Analytics - Data Analytics
Google
08.2022 - Current
Junior Customer Success Analyst
NexTek Development
03.2022 - 09.2022
Residential Real Estate Sales Agent
Kris Lindahl Real Estate
01.2021 - 12.2021
Certified Scrum Master, C.S.M -
Agile For Growth
09.2020 - 09.2020
Financial / Cancellation Analyst II
Ceridian
10.2018 - 03.2021
MBA - Business Administration
Concordia University
04.2018 - 08.2020
Bachelor of Arts - Philosophy & Letters
Metropolitan State University
05.2006 - 05.2010
Software
Asana
Dayforce
Epicor Prophet 21 ERP
NetSuite
R Studio
Tableau
Sage 100 ERP
Oracle/PeopleSoft
Spa Soft
Confluence
Jira
Knowledgetree
SharePoint
Microsoft Office Suite: Excel, Pivot tables, Vlookup
Blackboard
Fulcrum
Citrix
NAV
GetPaid
Dynamics 365
Visio
Avaya phone systems
TouchPoint phone systems
SAP
Service Now
Zendesk
Intercom
FollowUpBoss
Monday
Zoom
Skype for Business
WebEx
PowerBI
Teams
BombBomb
Slack
BigQuery
Certification
C.S.M, Certified Scrum Master
Similar Profiles
Nikunj RokdeNikunj Rokde
Customer Account Specialist at John Deere FinancialCustomer Account Specialist at John Deere Financial
NAVEEN DNAVEEN D
Operations Executive at John Deere financial India private limitedOperations Executive at John Deere financial India private limited
Emma MartinEmma Martin
Customer Relationship Officer at John Deere FinancialCustomer Relationship Officer at John Deere Financial