EIKEN OKUYAMA
Administrative Specialist
Misawa,Japan
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Administrative Specialist
United States Air Force, USAF
07.2021 - Current
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Handled incoming and outgoing mail.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
Side-Job: Japanese Language Teacher
Myself
07.2021 - Current
- Fostered relationships with all customers through regular communication about their progress, collaborating on strategies to support at-home practice of learned skills.
- Maintained detailed records of student attendance, progress, and achievements, ensuring accurate reporting for school administration purposes.
- Developed strong rapport with students, fostering a positive learning environment that encouraged participation and collaboration.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Utilized various teaching methods, including technology and other interactive activities to enhance learning experience.
- Increased student proficiency in spoken Japanese through interactive conversation activities and one-on-one feedback sessions.
Hotel Front Desk Clerk
Navy Gateway Inns & Suites
11.2019 - 02.2020
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Student (Not Degree, for Entering Medical School)
NONE
01.2015 - 10.2019
- Commit studying hard for examination to enter National medical University in Japan. Failed to be passed in the end, but learned and gained these skills/mental management below.
- Self-motivated, with a strong sense of personal responsibility.
- Followed school and classroom policies, regulations, dress codes, and schedules.
Medical Representative
Bayer Pharmaceuticals
04.2013 - 03.2015
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Continuously updated knowledge of industry trends and advancements, ensuring an ability to provide clients with the most up-to-date product information and solutions.
- Improved product knowledge for team members through regular training sessions and workshops.
- Regularly exceeded sales targets by establishing rapport with new clients while maintaining long-lasting relationships with existing ones.
- Increased patient engagement by developing personalized medical presentations and informative materials.
Education
Bachelor of Arts - International Relations
03.2013
Skills
Verbal communication
Customer relations
Registration processing
Scheduling appointments
Presentation development
Order processing
Proofreading
Purchasing coordination
Payroll and benefits administration
Timeline
Administrative Specialist - United States Air Force, USAF
07.2021 - Current
Side-Job: Japanese Language Teacher - Myself
07.2021 - Current
Hotel Front Desk Clerk - Navy Gateway Inns & Suites
11.2019 - 02.2020
Student (Not Degree, for Entering Medical School) - NONE
01.2015 - 10.2019
Medical Representative - Bayer Pharmaceuticals
04.2013 - 03.2015
Iwate University - Bachelor of Arts, International Relations