Efiryana Himeka Hattori
1601 8 Hillcrest Avenue, North York, Ontario, Toronto
Summary
Experienced individual with customer service of more than 5 years in 2 different industries (airline and call centre). Seeking to establish role as receptionist using effective communication skill in both English and Japanese in order to contribute to customer satisfaction with diverse team.
Overview
6
6
years of professional experience
Work History
Telephone Operator
Grust Inc.
02.2025 - 08.2025
- Assisted customers by providing accurate information and resolving inquiries regarding credit card services.
- Operated multi-line telephone system to manage incoming and outgoing calls efficiently.
- Maintained call logs and records for tracking communications effectively.
- Collaborated with supervisors and other telephone operators to ensure the information is shared in order to achieve customer satisfaction.
Cabin Crew Member
Singapore Airlines Ltd.
06.2019 - 12.2024
- Delivered exceptional customer service to meet passenger needs and ensure their comfort throughout flight such as serving food, beverages and amenities promptly.
- Assisted Japanese passengers with their inquiries and concerns as a Japanese speaking crew whenever translations were needed.
- Worked with cabin crew members of different nationalities to achieve passenger satisfaction and enhance overall efficiency and service quality.
- Resolved passenger issues to maintain positive travel experience.
Education
Bachelor of Liberal Arts - Liberal Arts
Sophia University
Tokyo03-2019
Skills
- Customer service
- Interpersonal skill
- Active listening skill
- Teamwork
- Japanese (Native)
- TOEIC score 960
Additional Information
Visa Status: Work Permit (valid until May 2028)
Availability: Flexible Schedule (Weekdays and Weekends)
Timeline
Telephone Operator
Grust Inc.
02.2025 - 08.2025
Cabin Crew Member
Singapore Airlines Ltd.
06.2019 - 12.2024
Bachelor of Liberal Arts - Liberal Arts
Sophia University