Edwin Alberto Vasquez Londono
Medellin Colombia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused Sales and Operations professional, experienced in teaming with internal employees and external customers. Effective communicator who quickly masters new roles and technologies to achieve positive results. Possess detailed understanding of customer service with a strong commitment to the organization . Actively seeking sales, service, and support roles.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Buying and Selling Used Cars/Compraventa De Carros
Ocean Auto Sales Inc
08.2003 - 10.2023
- Acquisition of used vehicles from auction house
- Scheduled prospective customers appointments to direct sales traffic to dealership
- Excellent Customer Service maintaining a 96% customer service rating
- Exceeded company objectives for vehicle sales competencies by an average of 27%
- Conducted vehicle appraisals and trade-in evaluations
- Efficiency in sales process/collections/payment arrangements across accounts
- Resolution of sales escalations for company related products
Front Desk Associate
Homestead Village
12.2000 - 06.2003
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees, and payments.
- Greet, register, and assign rooms for hotel guests
- Collaborated with peers to maintain a functioning hotel for guests
- Audit and review all payments and daily activity reports at end of shift to validate accuracy
- Handled customer complaints and resolved issues to maintain guest satisfaction rating
Forklift Operator-Yard Supervisor
All-Steele And Gypsum
11.1994 - 12.2000
- Monitoring inventory and keeping in an organized manner
- Utilization of trucks and forklifts to move, load, and unload equipment and supplies on a daily basis
- Unloaded materials and goods at designated locations for best project availability.
- Customer service of clients for shipping and receiving
- Exceptional Customer Service/Sales for business customers while consistently meeting monthly objectives
- Resolved unsatisfied customer issues to completion without management interaction regarding product deficiencies
- Maintained company objectives to meet buyers needs
- Maintained and updated task reports and employee time sheets for submission to the supervisor
- Counseled team members and assisted in evaluating performance-based actions
Waiter - Front Counter
Pollo Tropical
11.1994 - 06.1996
- Collaborated with team members to ensure timely and efficient customer service
- Proven ability to work in fast-paced environments while adhering to all safety and sanitation regulations
- Mentored new employees on restaurant practices, products, and customer service
- Partner with peers to identify gaps in restaurant competencies and assist in implementing changes to ensure timely food delivery while maintaining quality
- Balanced receipts and payments in cash registers
Education
High School Diploma -
IDEM LA SIERRA
Puerto Nare, ColombiaBarbers Certificate
ESCUELA ESME
La Candelaria, Medellin 2023
Barbers Certificate
MARGATE BEAUTY SCHOOL
Margate, Florida2002
Skills
- Critical Thinking
- Member Assistance
- Teamwork and Collaboration
- Strong Work Ethic
- Customer Service
- Inventory Tracking
- Cash Register Operation
- Product Preparation
- Effective Multitasking
- Safety Monitoring
Certification
Salvat Editors Certificate for Efficient Sales Practices
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Buying and Selling Used Cars/Compraventa De Carros
Ocean Auto Sales Inc
08.2003 - 10.2023
Front Desk Associate
Homestead Village
12.2000 - 06.2003
Forklift Operator-Yard Supervisor
All-Steele And Gypsum
11.1994 - 12.2000
Waiter - Front Counter
Pollo Tropical
11.1994 - 06.1996
High School Diploma -
IDEM LA SIERRA
Barbers Certificate
ESCUELA ESME
Barbers Certificate
MARGATE BEAUTY SCHOOL
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