Summary
Overview
Work History
Education
Skills
Languages
Custom
Personal Information
Timeline
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Eduardo Preciado Becerra

Eduardo Preciado Becerra

Guadalajara,Mexico

Summary

Caring and compassionate social care professional, committed to offering first-class, individualised support to service users. Skilled at adapting communication styles to build two-way conversation with clients. Designs comprehensive support packages to meet unique service user needs.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

COLLECTIONS SPECIALIST

HP INC
Guadalajara, Mexico
08.2021 - Current
  • I got promoted to Specialist. -I have a portfolio of customers to collect from, with whom I use the most appropriate approach to investigate any issues with their payments. -I have managed to automate processes that involve communication with the customer and participated in projects such as Strategic Development for automated activities and Voice Insight Action for engagement activities within Credit and Collections.

INTERN E-COMMERCE

AMAZON EU SARL
Munich
01.2020 - 02.2021
  • I wrote my thesis on the topic "Strategies to Improve the Amazon Negotiation Process with Its Vendors for Stronger Relationships" resulting in a proposal of best practices in vendor management. -I supported vendor managers in organizing deal information -I contributed in a Benchmarking to identify gaps in the product selection at Amazon Germany, to propose which new products to include in the category I worked on.

INTERN QUALITY MANAGEMENT

BMW
Munich
01.2020 - 08.2020
  • I helped in the planning of the complete vehicle cubing for the Munich plant. -Documentation of defect points. -Analysis support after cubing tests.

Education

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INDUSTRIAL AND SYSTEMS ENGINEERING Instituto Tecnologico de Estudios Superiores de Monterrey Campus Guadalajara
Guadalajara, Mexico
08.2016 - 05.2021

ENGINEERING MANAGEMENT University of Applied Sciences of Mannheim
Mannheim, Germany
09.2019 - 05.2021

Skills

  • Microsoft Office package: Microsoft Word, Excel, PowerPoint
  • SAP S4
  • Python, R
  • Digital Marketing
  • Leadership

Languages

Spanish
Native
ENGLISH
Advanced
GERMAN
Upper intermediate

Custom

Pianist and Composer -More than 17 years playing professionally the piano -Winner of 3 piano contests organized by Yamaha -Compositions and EP available on digital platforms

Personal Information

  • Date of birth: 11/24/1997
  • Nationality: Mexican

Timeline

COLLECTIONS SPECIALIST

HP INC
08.2021 - Current

INTERN E-COMMERCE

AMAZON EU SARL
01.2020 - 02.2021

INTERN QUALITY MANAGEMENT

BMW
01.2020 - 08.2020

ENGINEERING MANAGEMENT University of Applied Sciences of Mannheim
09.2019 - 05.2021

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INDUSTRIAL AND SYSTEMS ENGINEERING Instituto Tecnologico de Estudios Superiores de Monterrey Campus Guadalajara
08.2016 - 05.2021

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Eduardo Preciado Becerra