Dylan Newsome

Whilst working as a L&D Trainer at Amazon BWU2, some of my key responsibilities were:

• Delivered onboarding programs for new hires, ensuring safe and efficient integration into warehouse operations.
• Conducted process and compliance training for Associates, Managers, and Contractors across all warehouse departments.
• Developed and delivered safety and process training materials, maintaining site compliance with company standards.
• Trained Learning Ambassadors to support peer-to-peer training within their process areas.
• Coordinated training schedules, managed communications, and facilitated shift adjustments when required.
• Represented the Learning & Development Manager in management meetings, providing updates and input on training initiatives.
• Supported operational teams through hands-on assistance across multiple warehouse areas when required.
• Investigated and resolved training- and permissions-related issues in collaboration with management.
• Assisted with emergency response procedures (ERP), including associate accountability, rally point coordination, and recovery actions.
• Created the BWU2 Learning Wiki to provide centralized access to training and support resources for operations teams.

Some of my achievements whilst working as an L&D Trainer are:

• Appointed AFM Critical Role Trainer, leveraging prior AFM team experience to deliver specialist training.
• Certified as a Powered Industrial Truck (PIT) Trainer after obtaining a high-risk forklift license, enabling delivery of PIT critical role training.
• Selected to support the launch of Amazon PER4 in Perth, delivering training to all new associates to ensure safe and efficient site start-up.
• Completed Certificate IV in Leadership and Management (Amazon-sponsored).

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Whilst working at BWU2, I have assisted in 3 process areas of the warehouse, these include:

• ICQA (Quality Control and Assurance)
• P2R (Picking)
• AFM (Amnesty Responder)

Working in these area required me to:

• Work swiftly yet safely around moving machinery
• Pick items for shipment orders and assist packing associates whilst ensuring to hit company rates
• Assist Associates around the warehouse with issues that may have arisen
• Performed inventory control, such as counting with the use of RF scanners

These are but a few of the requirements, as well as the above, I was also trained as a PG (Process Guide) for the AFM team. This position required me to:

• Report and assist the PA/QB (Process Assistant/Quarter Back) and AM (Area Manager) with any tasks they require
• Monitor and lead the AFM team, ensuring the AR floor is functioning as required and any issues are rectified in a timely yet safe manner
• Deep dive and research any discrepancies or issues that arise on and within the AR floor that would cause a slow down or stop in process paths.

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Whilst working at Alexandra Hotel, I was hired throughout the Covid lockdowns and restrictions.

I was required to follow all RSA/RCG procedures just as working with FAL hotels. I have been also required to;

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Conducted monthly inventory counts and ensured within tolerance
• Ensure customer satisfaction and ensure a good atmosphere within the hotel
• Work with and run a well formed team in a good environment and under pressure during peak times.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Whilst working here, I was also required to follow all Covid safety regulations and cleaning procedures as per government requirements.

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More information on previous work on request.