Duncan Chai Song Nyap
Summary
Adept Software Support Specialist with a proven track record at Asiasoft Business Solutions, where I enhanced system efficiency by configuring and maintaining network connections, and significantly improved customer satisfaction through dedicated support and training. Expert in software testing and network administration, I excel in delivering remote support, showcasing a blend of technical prowess and exceptional customer service skills.
Overview
1
1
year of professional experience
Work History
Software Support Specialist
Asiasoft Business Solutions
02.2022 - 02.2023
- Generated reports to track performance and analyze trends.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Information Technology - Software Major
Swinburne University of Technology Sarawak Campus
Kuching, Malaysia07-2021
Skills
- Software Installation
- Network Administration
- Training delivery
- Remote Support
- Application support
- Software testing
- System Configuration
- Software Maintenance
- Customer Support
- Ticket management
- Bug reporting
- User Training
- User Support
Projects
Improved Guild Management System | Git, PHP, Laravel, MySQL
March 2021 - June 2021
- Developed a full-stack web application which is a membership system that the client requested
- Used Laravel framework, as well as Bootstrap and AngularJS as the frontend
- Used MySQL to store user data
- SSL Encryption implemented for security purposes
Technical Skills
Languages: C, C#, HTML/CSS, Javascript, PHP, Java, Python
Frameworks: Wordpress, Laravel5
Developer Tools: Git, Slack, Trello, Visual Studio, VSCode
Timeline
Software Support Specialist
Asiasoft Business Solutions
02.2022 - 02.2023
Bachelor of Information Technology - Software Major
Swinburne University of Technology Sarawak Campus
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