Douglas WIlliams

• Technical Support Lead at Misawa AB Japan. Manage daily operation of AHLTA and Composite Health Care System (CHCS).
• Site Manager responsible for the installation, troubleshooting and
  replacement/repair and medical information systems-related equipment including servers, PC’s, printers, video terminals, LAN/WAN, and interconnecting wiring.
• Oversea daily operations of system to ensure 100% availability are maintained.
• Process and track system downtime requirements though Downtime Reporting Systems (DRS).
• Process and track daily activities through Service Now ticket system and Leidos Field Services Website.
• Manage and create AHLTA and CHCS accounts for site staff.
• Maintain authorized site access listing for all internal and external accounts ensuring 100% accountability and security of system resources and patient data.
• Perform tape backups on a scheduled basis ensuring 100% accountability of MTF information and patient data in case of an emergency.
• Provide customer technical assistance and consultation to resolve AHLTA/CHCS functionality issues.
• Perform daily system checks for CHCS/AHLTA to include functionality and system checks.
• Perform system analysis, integration and support of new interfaces/products.
• Interact with customer on a daily basis, responsible for technical
  communication with management/other site leads.
• Communicate with Site personnel of all related Hardware/Software coordinated downtimes with staff prior to scheduled activity.
• Communication with external Leidos and customer resources for planned site activities and implementation actions.
• Assist District Manager with ensuring site staff meet operational standards and provide in-service training to system specialist personnel.
• Coordinates with other sites and Leidos agencies to restore system outages, implement user functionalities and site visits by other Leidos employees.
• Coordinate and conduct hardware analysis with engineer teams to, troubleshoot and replace any and all equipment identified by the site as Composite Health Care System (CHCS) and AHLTA assets to include CHCS Clusters, HP StorageWorks MSA 1000 Array and interconnecting wiring, PC’s Printers, VT’s and network connectivity equipment.
• Coordinate CHCS/AHLTA activities and downtime with MTF customers and DHA Helpdesk.
• Coordinate with alternate site and Leidos agencies to restore system outages in case of loss of service.

• Technical Support Lead at Misawa AB Japan. Manage daily operation of AHLTA and Composite Health Care System (CHCS).
• Assisted Site Manager troubleshooting and replacement/repair and medical information systems-related equipment including servers, PC’s, printers, video terminals, LAN/WAN, and interconnecting wiring.
• Conducted daily operations of system to ensure 100% availability are maintained.
• Helped track system downtime requirements though Downtime Reporting Systems (DRS).
• Processed and tracked daily activities through Remedy ticket system and Leidos Field Services Website.
• Created AHLTA and CHCS accounts for site staff.
• Perform tape backups on a scheduled basis ensuring 100% accountability of MTF information and patient data in case of an emergency.
• Provide customer assistance and consultation to resolve AHLTA/CHCS functionality issues.
• Perform daily system checks for CHCS/AHLTA to include functionality and system checks.
• Perform system analysis, integration and support of new interfaces/products.
• Interact with customer on a daily basis, providing support assistance with platforms.
• Assisted site manager with communication with external Leidos and customer resources for planned site activities and implementation actions.
• Assisted site manager with coordination with other sites and Leidos agencies to restore system outages, implement user functionalities and site visits by other Leidos employees.
• Assisted Technical Support lead and engineer teams with troubleshooting and replace any and all equipment identified by the site as Composite Health Care System (CHCS) and AHLTA assets to include CHCS Clusters, HP StorageWorks MSA 1000 Array and interconnecting wiring, PC’s Printers, VT’s and network connectivity equipment.
• Assisted coordination of CHCS/AHLTA activities and downtime with MTF customers and DHA Helpdesk.
• Assisted coordination with alternate site and Leidos agencies to restore system outages in case of loss of service.

Information Systems Manager/Workgroup Manager, 35th Transportation Squadron, Misawa Air Base, Japan

• Managed squadron Information Systems Office, responsible for providing a focal point for information technology intersection necessary to support operational and contingency missions of the 35th Transportation Squadron.
• Controlled and operated LAN hardware/software valued in excess of $600K, performed installation of software patches to local NT server, troubleshot connectivity problems and minor hardware problems to include hubs and switches.
• Provided daily technical customer service to over 200 personnel for all communication issues to include, configuration, installation and repair of PCs, Video projectors, external/external/removable hard drives, sound cards, floppy disks, zip drives, CD-ROM/CDRW, sound cards, modems, network cards, scanners, printers, minor Cat5 cable installation and hubs.
• Managed over 100 computer systems, performed installation and troubleshooting of various software products to include Windows 95/98/NT/2000, Office 97/2000 applications, Dbase III through V, Antivirus software and Form flow filler.
• Loaded software releases and patches, quickly repaired problems and maintained updates to all systems including transportation specific Dos-based programs.
• Single-handedly constructed snapshot visual schematics and real-time database tracker for over 100 mission-critical computer systems worth over $500K; invaluable management tools assured 100% accountability.
• Performed daily system checks on the network utilizing Microsoft Network monitor. Configured new user accounts using Novell Client and Windows NT/2000, and implemented appropriate network security measures.
• Devised and implemented diverse computer system hardware bench stock and user tracking system database; enabled minimal downtime during hardware failures and user account problems while concurrently identifying system and user maintenance trends.
• Maintained database for recurring problems related to the network and utilized 35th Logistic Group IT office and 35th Communication Squadron Network Control Center as a backup for IT-related issues beyond our expertise.
• Coordinated additional backup procedures with Logistics IT due to no available backup device internally. Controlled, issued and audited Communication Security material and equipment.
• Taught computer basic techniques to users and troubleshot all software-related problems, ensured users understood the reason for the problem and taught preventive maintenance techniques.
• Instructed new users, processes to properly operate Misawa Interim Command/Control System for the squadron.

LAN Administrator/Vehicle Operations Flight Training Manager, 35th
Transportation Squadron, Misawa Air Base, Japan

• Analyzed and repaired computer hardware/software problems associated with every facet of data automation network, remote and stand-alone systems.
• Responsible for maintaining Novell Client software to administrate user passwords, print servers and work groups for over 100 users. Managed all software applications on the file server.
• Loaded application software from the server to each workstation.
• Used diagnostic test equipment and utilized unit computer equipment and software.
• Planed and trained novice computer users on windows operating system and office packages to enhance productivity.
• Maintained current computer-related publications library.
• Performed as Automated Data Processing Equipment (ADPE) custodian ensured all computers had legal copies of application software. Conducted a comprehensive inventory of all ADPE valued at $470K, which resulted in a 100% accountability and control of all computers and related equipment.
• Coordinated and directed the telecommunications equipment move and line transfer requirements from six separate facilities into one.
• Procured assets and developed outdated equipment replacement plan, which saved approximately $35K in squadron funds yearly.
  

Computer Maintenance/Equipment Support, September 1989 401st
Transportation Squadron, Torrejon Air Base, Spain

• Diagnosed stand-alone system hardware and software-related problems, repaired over 20 Intel 286/386 computer systems replacing parts as required.
• Assisted in maintaining updates to Automated Information Fleet System (AFIS) where installed and backed up before daily operation could continue.
• Utilized WordStar to create database to ensure 100% accountability for all electronic supplies.