DORIS DURU
Summary
Detailed Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Crew member
Macdonald Thirsk
06.2023 - 12.2023
- Serving customers in a timely manner
- Assisting in the training of new crew members
- Working within a team setting to meet sales goals during a shift
- Following the company's security and safety procedures
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Personal Assistant
Virtous Creativity
11.2021 - 07.2022
- Organised personal and professional calenders, supplying timely reminders of upcoming meetings and events
- Processed mail, email and phone enquiries, minimising correspondence backlogs
- Completed business account reconciliation, maintaining accurate financial records
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
Customer Service Representative
Premier Lotto Limited
07.2020 - 12.2020
- Handled all incoming calls and customer enquiries via email
- Data entry- Created and organized relevant data from online resources
- Escalate issues beyond self resolution to the appropriate department.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
Expenditure Officer
Premier Lotto Limited
12.2019 - 06.2020
- Maintain records of cash paid out on a daily basis
- Confirmation of posting made on the system by the cashiers
- Maintain records of cash received by the revenue officer for disbursement.
Expenditure Cashier
Premier Lotto Limited
12.2018 - 12.2019
- Payment of big winnings to client
- Responsible for maintaining the petty cash amount Accurate and timely release of money for minor expenses
- Posting of expenses made on the ERP system accurately.
Receiving Cashier
Premier Lotto Limited
10.2017 - 12.2018
- Receiving of cash from external parties
- Sorting and arranging cash received
- Maintain cash received expenses from revenue officer.
Education
MBA - Business Administration
York St John University
York Northshire11.2023
Bachelor of Science - Business Administration
Kogi State University
Kogi, Nigeria2017
National Diploma - Business Administration
The Federal Polytechnic Bida
Niger, Nigeria2013
Skills
- Time Management
- Effective Communication
- Customer Relations
- Active Listening
- Documentation
- Client Relations
- Customer Service
- Administrative Support
- Problem-Solving Abilities
Timeline
Crew member
Macdonald Thirsk
06.2023 - 12.2023
Personal Assistant
Virtous Creativity
11.2021 - 07.2022
Customer Service Representative
Premier Lotto Limited
07.2020 - 12.2020
Expenditure Officer
Premier Lotto Limited
12.2019 - 06.2020
Expenditure Cashier
Premier Lotto Limited
12.2018 - 12.2019
Receiving Cashier
Premier Lotto Limited
10.2017 - 12.2018
MBA - Business Administration
York St John University
Bachelor of Science - Business Administration
Kogi State University
National Diploma - Business Administration
The Federal Polytechnic Bida
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