Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Donovan Castro

Donovan Castro

Tokyo

Summary

Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic, and dependable. Expertise in shrink control and order processing.

Promote customer loyalty by deepening relationships and boosting satisfaction with industry-leading service. Effectively drive sales with skilled promotion while handling administrative requirements to correct problems and process changes. Enthusiastic about assisting customers and building trust with knowledgeable customer support.

Reliable and dynamic Service Associate with a [Number] year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.

Overview

13
13
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Service Associate

New Hama Steakhouse
05.2018 - 03.2025
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Unloaded, loaded, and stocked merchandise.

Boat Crew Member

BSEA Sunsports Saipan
05.2016 - 12.2017
  • Supported the captain with decision-making processes, contributing valuable insights from personal experience in various marine environments.
  • Developed thorough knowledge of marine navigation tools and techniques, supporting accurate route plotting and course adjustments.
  • Maintained cleanliness and organization of vessel spaces, promoting a comfortable working environment for crew members.
  • Coordinated recreational activities for guests on charter trips, creating memorable experiences tailored to their interests.

Trades Assistant

Commonwealth Utilities Corporation (C.U.C)
08.2012 - 10.2015
  • Enhanced team productivity by streamlining processes and implementing efficient organizational systems.
  • Contributed to a safe working environment by adhering to safety protocols and reporting potential hazards promptly.
  • Supported successful project completion with precise measurement-taking and accurate materials preparation.
  • Increased client satisfaction with timely project updates, addressing concerns promptly, and delivering quality workmanship.

Education

High School Diploma -

Saipan Southern High School
Koblerville, Saipan N.M.I
04.2001 -

Skills

Customer service excellence

[Product or service] support

Stock replenishment

Client relationship building

Certification

TEFL

Timeline

TEFL

03-2025

TESOL

03-2025

Service Associate

New Hama Steakhouse
05.2018 - 03.2025

Boat Crew Member

BSEA Sunsports Saipan
05.2016 - 12.2017

Trades Assistant

Commonwealth Utilities Corporation (C.U.C)
08.2012 - 10.2015

High School Diploma -

Saipan Southern High School
04.2001 -

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Donovan Castro