Danica Hisaichi
Teacher
Ibaraki, Osaka,27
Summary
Adept at curriculum development and classroom management, with enhanced student engagement and critical thinking at English 学童 Fox X Global through innovative teaching methods. A strong background in customer service and technical support has consistently led to elevated client satisfaction and fostered loyalty in roles at Conectys Philippines, Inc. and Telephilippines, Inc. Excel in multitasking and fostering strong relationships, achieving significant positive outcomes in educational and customer service settings.
Overview
9
9
years of professional experience
Work History
English Teacher
English 学童 Fox X Global
Ibaraki, 27
04.2020 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Organized extracurricular activities such as special events or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Promoted digital literacy by integrating technology into the curriculum.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Implemented a classroom management plan that reduced disruptions, creating a more conducive learning environment.
- Contributed to the establishment of organizational policies regarding curriculum standards, ensuring consistency across programs or departments.
Customer Service Representative
Conectys Philippines, Inc.
Davao, Davao Del Sur
01.2017 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted call-in customers with questions and orders.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Emphasized product specifications to meet customer needs.
- Verified delivery schedules and processes.
- Described product highlights and benefits to help guide purchasing decisions.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
Norton by Symantec Consultant
Sutherland Global Services, Inc.
Davao, Davao Del Sur
01.2016 - 06.2016
- Troubleshot and resolved customer complaints and issues.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
- Created personalized solutions for customers experiencing unique challenges or hardships, demonstrating empathy and genuine concern.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Upheld strict confidentiality standards when handling sensitive customer information, instilling trust among clientele.
Expedia Customer Service Representative
Telephilippines, Inc.
Davao, Davao Del Sur
05.2015 - 01.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Bachelor of Science - International And English Studies
Osaka Jogakuin University
Osaka, Japan 04.2001 -
Associate of Science - Hotel And Hospitality
Sundai Kanko & Gaigo Senmongakkou 駿台観光＆外語専門学校
Osaka, Japan 04.2001 -
No Degree - Japanese Language
Osaka Nihongo Gakuin
Osaka, Japan 04.2001 -
Associate of Science - Hospitality
Hotel And Restaurant Services
Davao City, Philippines 04.2001 -
Skills
Curriculum Implementation
Classroom Management
Lesson Planning
Curriculum Development
ESL- English as a Second Language
Elementary Education
Customer Service
Data Entry
Call center experience
Live chat support
Technical Support
Social Media Updating
File Organization
Spreadsheet Management
Microsoft Office
Multitasking
Languages
Cebuano
Native language
English
Proficient
C2
Japanese
Upper intermediate
B2
Timeline
English Teacher
English 学童 Fox X Global
04.2020 - Current
Customer Service Representative
Conectys Philippines, Inc.
01.2017 - 08.2017
Norton by Symantec Consultant
Sutherland Global Services, Inc.
01.2016 - 06.2016
Expedia Customer Service Representative
Telephilippines, Inc.
05.2015 - 01.2016
Bachelor of Science - International And English Studies
Osaka Jogakuin University
04.2001 -
Associate of Science - Hotel And Hospitality
Sundai Kanko & Gaigo Senmongakkou 駿台観光＆外語専門学校
04.2001 -
No Degree - Japanese Language
Osaka Nihongo Gakuin
04.2001 -
Associate of Science - Hospitality
Hotel And Restaurant Services
04.2001 -
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