DIPAK GIRI
FRONT DESK AGENT
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful job setting. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Front Desk Guest Service Agent
Fairfield by MarriottWakayama Kushimoto
Wakayama Prefecture Higashimuro-gun Kushimoto Town
02.2022 - Current
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Assisted at front desk when and handled purchases at gift shop.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees and payments.
- Designed employee work schedules to address complete operational needs.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Bell Boy
The westin hotel awaji
Hyogoken awaji city
03.2020 - 02.2022
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Delivered newspapers, mail, packages, faxes and check-out invoices to guest rooms.
- Escorted guests to assigned rooms and transported luggage.
- Escorted guests to and from rooms and assisted with baggage.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Maintained lobby in pristine condition and kept trash promptly emptied.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Opened doors and transported luggage for customers with care and efficiency.
- Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
- Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-to-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Notified front desk manager of any guest issues in need of additional attention.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Collaborated with team members to achieve target results.
- Posted and maintained public area signage for hotel.
Education
High School Diploma -
Balmeeki Memorial Higher Secondary School
Pathari Morang Nepal 03.2011 - 03.2013
High School Diploma -
Trident College of Foreign Languages,Hotel&Bridal
Nagoya City Japan 04.2018 - 04.2020
Skills
Lobby auditing
undefinedTimeline
Front Desk Guest Service Agent
Fairfield by MarriottWakayama Kushimoto
02.2022 - Current
Bell Boy
The westin hotel awaji
03.2020 - 02.2022
High School Diploma -
Trident College of Foreign Languages,Hotel&Bridal
04.2018 - 04.2020
High School Diploma -
Balmeeki Memorial Higher Secondary School
03.2011 - 03.2013
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