Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Dinesh Venkatachalam

Technical Writer Cum Project Coordinator
Nagoya,23

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Experienced in developing technical manuals by implementing ASD STE-100, ATA iSpec2200/S1000D standards. Take ownership of the work and complete time-bound projects, applying personal expertise substantiated by the company’s principles and client’s requirement.

Overview

18
18
years of professional experience

Work History

Customer Interface Manager

Cyient Limited
01.2024 - Current
  • Collaborated with product engineering team to communicate aircraft technical manuals requirement.
  • Developed strong product knowledge to provide recommendations based on customer needs.
  • Created design change request to simplify aircraft maintenance.
  • Assistance to manufacturer for developing technical manuals per industry standard.
  • Developing project lifecycle until Entry In Service and identify the risks and suggest mitigation plan.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Division Sr. Manager

Cyient Limited
05.2019 - 12.2023
  • Develop technology-based documentation, such as IETM, AR/VR and S1000D outputs.
  • Value added solutions provided to Client by identifying more work in Manuals and to keep the work flow as per Client/Customer satisfaction.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Change management on scope creep.

Manager

Capgemini Technology Services
12.2017 - 04.2019
  • Identified opportunities for increased efficiency and workflow optimization within manual development process.
  • Delivered value-added solutions to clients by proactively identifying and addressing needs within manual development process.
  • Technical assistance in developing Aircraft Maintenance Manual for Airbus programs.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Task planning & schedule, monitoring for on-time delivery, negotiate with customer for scope creep, change request management.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Team Lead

GGS Information Services India, Pvt. Ltd
03.2012 - 11.2017
  • Creation/Updating of Technical manuals, User manuals, Operational guides, and End-user documents as per client requirement.
  • Experience in creating and updating various types of Aircraft Manuals like AMM, CMM, ACMM, SB, SIL, Temporary Revisions, and AIPC.
  • Supporting all workshop and maintenance documents as per client requirement including current standard changes and design modifications.
  • Analyze or study the audience to learn their needs and write the document as per their understanding level.
  • Creation of Standard document format (Template) for aligning all technical/operational SOP’s (Standard Operating Procedures).
  • Knowledge of various style guides including Simplified Technical English (STE) and possess ability to adhere to company specific style guides.
  • Engaged in the preparation of SIL (Service Information Letter), and SB (Service Bulletin).
  • Good knowledge of Aircraft Systems and Structures.
  • Possess experience in writing all documents involved in Maintenance and Operational of aircraft.
  • Reviewing the final files/documents to maintain the quality output before the delivery.
  • Preparing checklists as per the project requirements for ensuring the quality of validation and verification of documents.
  • Conducting Root Cause Analysis to ensure high quality output from technical manuals.
  • Experienced in delivering induction to the new joiners and training the team members.
  • Proficiency in preparing training plans and training materials for the team.

Team Lead

Studec Technologies India, Pvt. Ltd
02.2008 - 02.2012
  • Creation and updates of AMM tasks based on RFR/I (Request for Revision/Information), Modifications, Service Bulletins (SB) and Customer Originated Change (COC) for the following aircraft: Single Aisle (A318/A319/A320/A321) Wide Body (A300/A310)
  • Authoring of aircraft wiring based on Modifications and Service Bulletins (SB) for Long Range (A330/A340) and A380 aircrafts.
  • Onsite Details: Trained in Studec France
  • Handled the team of 24 members and completed the project successfully.
  • Analyzing the data input and allotting the work to the team members.
  • Software Tools Used: GIDOCA, GIPSY, ATMS, TDUMS, Arbor Text Editor/EPIC Editor

Aircraft Maintenance Technician Trainee

Deccan Aviation
03.2007 - 12.2007


  • Supported team members in repairing or replacing damaged parts, restoring aircraft functionality efficiently.
  • Achieved hands-on experience by assisting in aircraft maintenance tasks during training.
  • Enhanced technical skills by disassembling and inspecting aircraft components for damage or wear.
  • Improved understanding of maintenance procedures with thorough study of aircraft manuals and schematics.
  • Obtained fuel and oil samples to check for contamination.
  • Performed daily inspection tasks for safe flight.
  • Evaluated individual aircraft components to identify and troubleshoot issues.
  • Assisted chief engineer during 100 hours inspection.

Education

Aircraft Maintenance Engineer - Mechanical branch

VSM Aerospace AME Training Institute
Bangalore
10-2007

Skills

  • Proficient in managing teams and projects
  • Engagement with subject matter experts for requirements analysis
  • Experienced in drafting maintenance documentation aligned with industry guidelines
  • Document review and analysis skills
  • Skilled in Adobe writing tools and Microsoft applications
  • Skilled in common source data management practices
  • Skilled in the application of PLM systems like Teamcenter and ARAS

Personal Information

  • Passport Number: P8770669
  • Date of Birth: 05/18/86
  • Marital Status: Married

Timeline

Customer Interface Manager

Cyient Limited
01.2024 - Current

Division Sr. Manager

Cyient Limited
05.2019 - 12.2023

Manager

Capgemini Technology Services
12.2017 - 04.2019

Team Lead

GGS Information Services India, Pvt. Ltd
03.2012 - 11.2017

Team Lead

Studec Technologies India, Pvt. Ltd
02.2008 - 02.2012

Aircraft Maintenance Technician Trainee

Deccan Aviation
03.2007 - 12.2007

Aircraft Maintenance Engineer - Mechanical branch

VSM Aerospace AME Training Institute

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Dinesh VenkatachalamTechnical Writer Cum Project Coordinator