Dillon Romero
Summary
Seasoned Administrative Professional with 8+ years of experience in healthcare operations, travel coordination, policy development, and billing/reimbursement. Proven track record of leading high-performing teams, streamlining complex processes, and managing multi-million dollar budgets. Respected for strong communication, attention to detail, and dedication to organizational excellence.
Overview
7
7
years of professional experience
Work History
Medical Reimbursement Specialist
Air Force
08.2022 - Current
- Processed medical claims efficiently, ensuring adherence to regulatory guidelines and Air Force policies.
- Analyzed reimbursement data to identify discrepancies, facilitating timely resolutions and reducing claim denials.
- Partnered with regional finance offices to streamline third-party collections, implementing a new tracking workflow that increased claim accuracy and timeliness.
- Worked with enterprise-level financial teams to revamp accounts receivable protocols, leading the recovery of $180K in outstanding reimbursements and eliminating an 8-month backlog in just one month.
- Selected by HR to lead post-system migration recovery efforts; identified billing system failures and implemented corrective workflows, personally resolving over 1,500 patient encounters, 250 pharmacy claims, and 300 registration issues.
Front Office Coordinator
Air Force
07.2018 - 08.2022
- Supported financial operations by collecting and reconciling daily payments totaling $1.4M+ annually, with 100% accuracy.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Authored multiple local and regional policies improving patient care access and reimbursement timelines—cutting processing times by 64% and saving $20K per patient.
Education
Bachelor of Science - Marketing And Advertising
Grand Canyon University
Arizona05-2026
Skills
- Office Administration
- Team management
- Budget Oversight
- Process Improvement
- Team Leadership
- Policy Development
- Microsoft Excel
- Compliance Auditing
- Customer Service
- Time management
- Decision-making
- Professionalism and ethics
Accomplishments
- Multiple-Time Employee of the Quarter Nominee, Recognized across several quarters for exceptional leadership, administrative excellence, and mission impact.
- Performer of the Month - Recognized for outstanding contributions to process improvement, team leadership, and community involvement
- Health Plans Team of the Year, Air Force level award Earned through development of streamlined travel order processes and superior patient support
- Razor Sharp Award – Honored for excellence in administrative operations and community leadership
Timeline
Medical Reimbursement Specialist
Air Force
08.2022 - Current
Front Office Coordinator
Air Force
07.2018 - 08.2022
Bachelor of Science - Marketing And Advertising
Grand Canyon University
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