Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dillon Romero

Summary

Seasoned Administrative Professional with 8+ years of experience in healthcare operations, travel coordination, policy development, and billing/reimbursement. Proven track record of leading high-performing teams, streamlining complex processes, and managing multi-million dollar budgets. Respected for strong communication, attention to detail, and dedication to organizational excellence.

Overview

7
7
years of professional experience

Work History

Medical Reimbursement Specialist

Air Force
08.2022 - Current
  • Processed medical claims efficiently, ensuring adherence to regulatory guidelines and Air Force policies.
  • Analyzed reimbursement data to identify discrepancies, facilitating timely resolutions and reducing claim denials.
  • Partnered with regional finance offices to streamline third-party collections, implementing a new tracking workflow that increased claim accuracy and timeliness.
  • Worked with enterprise-level financial teams to revamp accounts receivable protocols, leading the recovery of $180K in outstanding reimbursements and eliminating an 8-month backlog in just one month.
  • Selected by HR to lead post-system migration recovery efforts; identified billing system failures and implemented corrective workflows, personally resolving over 1,500 patient encounters, 250 pharmacy claims, and 300 registration issues.

Front Office Coordinator

Air Force
07.2018 - 08.2022


  • Supported financial operations by collecting and reconciling daily payments totaling $1.4M+ annually, with 100% accuracy.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Authored multiple local and regional policies improving patient care access and reimbursement timelines—cutting processing times by 64% and saving $20K per patient.

Education

Bachelor of Science - Marketing And Advertising

Grand Canyon University
Arizona
05-2026

Skills

  • Office Administration
  • Team management
  • Budget Oversight
  • Process Improvement
  • Team Leadership
  • Policy Development
  • Microsoft Excel
  • Compliance Auditing
  • Customer Service
  • Time management
  • Decision-making
  • Professionalism and ethics

Accomplishments

  • Multiple-Time Employee of the Quarter Nominee, Recognized across several quarters for exceptional leadership, administrative excellence, and mission impact.
  • Performer of the Month - Recognized for outstanding contributions to process improvement, team leadership, and community involvement
  • Health Plans Team of the Year, Air Force level award Earned through development of streamlined travel order processes and superior patient support
  • Razor Sharp Award – Honored for excellence in administrative operations and community leadership

Timeline

Medical Reimbursement Specialist

Air Force
08.2022 - Current

Front Office Coordinator

Air Force
07.2018 - 08.2022

Bachelor of Science - Marketing And Advertising

Grand Canyon University

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Dillon Romero