Dianne Roche Labordo
Assistant Language Teacher
Gyoda,11
Summary
Dynamic Learning and Development Trainer with a proven track record at Movate Philippines Inc, enhancing employee performance through innovative e-learning design and effective coaching techniques. Spearheaded the adoption of learning management systems, significantly improving access to educational materials. Skilled in organizational development and multitasking, consistently achieving targeted learning outcomes and operational efficiencies.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level at any position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Learning and Development Trainer
Movate Philippines Inc
Taguig City, Metro Manila
07.2019 - 07.2024
- Designed competency-based assessments to measure learning outcomes and drive performance improvements.
- Delivered dynamic presentations and workshops to enhance employee understanding of complex topics.
- Implemented various learning management systems, simplifying access to educational materials for all staff members.
- Assessed business needs proactively, anticipating necessary skills development for long-term success.
- Promoted a culture of continuous improvement by introducing innovative learning methodologies and tools.
- Collaborated with leadership to identify skill gaps, resulting in tailored development solutions.
- Improved team productivity through facilitating collaborative learning sessions and workshops.
- Partnered with subject matter experts to ensure accuracy and relevance of training content.
- Provided coaching and mentorship to employees seeking professional growth opportunities.
Technical Lead
Harte Hanks Philippines Inc.
08.2018 - 10.2019
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and career growth opportunities.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Implemented continuous integration and deployment strategies for faster release cycles and improved application reliability.
- Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
ESL Teacher
51talk
07.2018 - 10.2018
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Adopted new technologies and online platforms to facilitate student learning.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Used the Echolalia and Realia Method.
Senior Operations Specialist
Capital One Philippines Support Services Corp.
Muntinlupa City, Metro Manila
02.2017 - 11.2017
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Spearheaded the adoption of new technologies within the operations department, optimizing efficiency and reducing manual workloads for team members.
- Supported process improvements by conducting regular audits to identify areas for optimization in productivity or cost savings.
- Managed day-to-day operations, ensuring that deadlines were met, resources were allocated effectively, and project objectives were achieved.
Senior Specialist - Training and Quality
JPMorgan Chase
06.2016 - 01.2017
- Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
- Identified skill gaps through thorough assessments, resulting in targeted training interventions for improved productivity.
- Introduced gamification elements into training sessions making them more engaging while simultaneously improving retention of key concepts.
- Spearheaded the adoption of cutting-edge instructional technologies to enhance the overall training experience for employees and increase knowledge retention rates.
- Conducted regular audits of internal processes and procedures, identifying areas for optimization and implementing necessary changes for increased efficiency.
Team Lead
Sutherland Global Services
11.2014 - 12.2015
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Technical Support Representative
Sutherland Global Services Clark
11.2011 - 12.2013
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Education
Associate in Information Technology - Computer Programming
AMA Computer College
Angeles City, Pampanga 04.2001 -
Skills
E-learning design
Training delivery
Coaching techniques
Assessment tools
Blended learning
Adult learning theory
Needs assessment
Organizational development
Learning management systems
Technical training
Feedback mechanisms
Communication strategies
Data entry
Multitasking
Singing and Writing Poetry
- Started singing in a band since I was 16 years old.
- Writing Poetry will always be my way of distressing.
Timeline
Learning and Development Trainer
Movate Philippines Inc
07.2019 - 07.2024
Technical Lead
Harte Hanks Philippines Inc.
08.2018 - 10.2019
ESL Teacher
51talk
07.2018 - 10.2018
Senior Operations Specialist
Capital One Philippines Support Services Corp.
02.2017 - 11.2017
Senior Specialist - Training and Quality
JPMorgan Chase
06.2016 - 01.2017
Team Lead
Sutherland Global Services
11.2014 - 12.2015
Technical Support Representative
Sutherland Global Services Clark
11.2011 - 12.2013
Associate in Information Technology - Computer Programming
AMA Computer College
04.2001 -
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