Diana Minjeong Kim
Seoul,01
Summary
Result-driven candidate with extensive knowledge of logistics and Maersk internal systems. Develops and maintains relationships with clients, stakeholders and suppliers. Possesses excellent problem-solving and communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Consultant
Maersk Logistics & Services Korea Ltd.
08.2021 - Current
- 2 times Maersk STAR awardee in 2 years.
- Not only working on logistics side(SCM), but also on Ocean side in order to fulfill the goal of 'One Maersk'.
- Liaised with customers and account control towers to better understand customer needs and recommend appropriate solutions.
- Onboarded and managed new client accounts with Implementation manager.
- Reported emergencies, weather delays and carrier schedule changes to customers and program manager and give them a solution.
- Coordinated with stakeholders(LCL / AIR team) to provide vendor shipping details and obtain shipping updates.
- Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Created a daily tracking report for client who is sensitive to transit time.
Freight Forwarder
Shinji Global
09.2019 - 01.2021
- Delivered cargo from South Korea to Russia, Uzbekistan, and Kazakhstan by sea and rail(TCR/TSR).
- Provided SOC containers for clients in inland Uzbekistan.
- Readied SWB, RWB, export declaration and certificates of origin for each shipment.
- Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
- Handled pricing and routing for over 50 international shipments every month.
- Coordinated ocean and rail shipments, determining timely transport of goods from point of origin to final destination.
- Provided tracking information to enable clients to monitor progress of shipments.
Education
Bachelor of Arts - Korean Literature
Kangwon National University
Kangwon-do08.2018
Skills
- Customer-centric approach
- Goal Setting
- Process Improvement
- Requirements Gathering
- Work Planning and Prioritization
- Issue Resolution
- Responsibility
- MS Office
Certification
Dangerous Goods Compliance
Languages
Korean
Native language
English
Intermediate
B1
Russian
Intermediate
B1
Timeline
Customer Experience Consultant
Maersk Logistics & Services Korea Ltd.
08.2021 - Current
Freight Forwarder
Shinji Global
09.2019 - 01.2021
Bachelor of Arts - Korean Literature
Kangwon National University
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