Destiny Callins
Summary
Proven track record in household and customer service management, notably with Days Inn Hotel, where I enhanced guest satisfaction through exceptional service and efficient reservation management. Demonstrated strong budget adherence and empathy, leading teams by example to achieve and exceed set goals. Excel in active listening and Microsoft Office, driving positive outcomes in diverse environments.
Developed exceptional organizational and caregiving skills in the communal living environment. Demonstrates strong ability to manage daily household functions and support and guide residents. Looking to transition into a new field where these skills can be effectively utilized.
Overview
6
6
years of professional experience
Work History
House Mother
08.2019 - Current
- Served as a positive role model by consistently demonstrating responsible behavior and decision-making skills.
- Ensured timely completion of homework assignments with the help of structured study sessions.
- Maintained a clean and organized house by delegating chores and supervising daily tasks.
- Collaborated with school staff to address individual student needs and support academic success.
- Managed household finances responsibly, ensuring adequate funds for necessities and special events.
Hotel Front Desk Clerk
Days Inn Hotel
09.2022 - 07.2023
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Provided exceptional customer service through active listening and empathetic communication, increasing guest satisfaction ratings.
- Trained new staff members in customer service techniques and hotel operations.
- Promoted hotel brand's loyalty program via social media, email, and direct mail.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Kept accounts in balance and ran daily reports to verify totals.
Babysitter
01.2019 - 12.2021
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
Education
No Degree - Biology
MiraCosta College
Oceanside, California 04.2001 -
High School Diploma -
Caney Creek High School
Conroe, Texas 04.2001 -
Skills
Meal planning
Patience and tolerance
Household management
Budget adherence
Patience and empathy
Active listening
Child supervision
Customer service
Microsoft office
Greeting guests
Payment handling
Reservation management
Auditing
Timeline
Hotel Front Desk Clerk
Days Inn Hotel
09.2022 - 07.2023
House Mother
08.2019 - Current
Babysitter
01.2019 - 12.2021
No Degree - Biology
MiraCosta College
04.2001 -
High School Diploma -
Caney Creek High School
04.2001 -
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