Des'Monae Gipson
Adminstrative Support
SAN DIEGO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Assistant III
San Diego County Office of Education
San Diego
08.2018 - 02.2022
- Provide administrative and technical clerical support for the Executive Director and 7 Senior Managers including managing calendars, organizing meetings, and communicating with the public on their behalf
- Manage sensitive, highly confidential and personal information with discretion and confidentiality
- Assist with budget reviews, developing and monitoring office procedures and maintaining a variety of reports for office units in Excel
- Coordinate travel for Executive director and senior management including flights, room and board, and transportation using Sabre GDS - Concur Travel Management System,
- Attend high-level meetings, prepare meeting materials and record minutes for meetings including Brown Act meetings
- Prepare interviews including contacting and scheduling candidates, participate on interview panels and perform reference checks
- Provide onboarding support for new hires including equipment, orientation, and retrieving badge
- Oversee office support staff in-office duties and remote work
- Maintain information in SharePoint, Google Docs, and other cloud-based software
- Create and distribute announcements, newsletters, brochures, flyers, and e-blasts
- Proofread grant applications, budget reports and expense reports
- Submit and maintain all help desk requests for office via ServiceNow
- Establish a paperless system before and during the COVID-19 pandemic that helped increase productivity while working remotely.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
Administrative Services Assistant
County of Riverside DPSS
Riverside
05.2015 - 08.2018
- Manage Administrative Services Manager complex schedule, coordinate travel, and prepare meetings including agendas, conducting research to prepare, gather and proof-brief meeting materials
- Create and maintain statistical reports using MS Excel, MS Access, and integrate them with SharePoint
- Make recommendations to streamline processes and devise solutions to issues
- Prepare meeting agendas and record minutes
- Daily data entry including updating customer information, tracking due dates of documents, and sending correspondence to customers
- Answer phones and help customers with questions
- Train incoming office support staff.
- Worked calmly and with patience under pressure to execute tasks under ever-changing circumstances.
- Collaborated with assigned partners to troubleshoot issues related to maintenance, retention and storage of file contents.
- Established administrative work procedures to track staff's daily tasks.
Eligibility Services Clerk
County of Riverside DPSS
Riverside
03.2012 - 05.2015
- Assist in developing this position by creating office procedures, reports and correlating with supervisors on efficient business conduct
- Daily data entry including updating customer information, tracking due dates of documents, and sending correspondence to customers
- Track time-sensitive incoming and outgoing documents
- Provide standard clerical support such as filing, answering multi-line phone, managing calendars and taking meeting minutes
- Answer phone calls from internal and external customers.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Office Assistant
County of Riverside DPSS
Riverside
04.2010 - 03.2012
- Assist DPSS customers with inquiries regarding their case or hearing
- Research and data entry
- Add records to the database for upcoming hearings
- Verify pertinent customer information and establish a hearing record
- Create digital and paper files for each case for administrative hearing specialists
- Provide standard clerical support such as filing, answering multi-line phone, managing calendars and taking meeting minutes.
- Delivered clerical support by handling range of routine and special requirements.
Education
Associate of Science - Computer And Information Sciences
San Diego Mesa College
San Diego 12.2020 - 06.2022
Associate of Science - Business Administration For Transfer
San Diego Mesa College
12.2020 - 06.2022
Skills
Organizational know-howundefined
Accomplishments
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Travel Planning - Booked heavy domestic for Executive Director.
- Annual Inclusion Conference - set up conference rooms by creating seating charts, overseeing logistics such as web cameras, speakers and screens. Enroll attendees into the conference and checking them in. Creating and printing signs and handbooks for attendees. Point of contact for all inquiries regarding conference.
- Clerical Productivity Database – Access database I created for the Clerical team to track daily work duties for statistical purposes. The database provides reports to submit to the Manager to assess workload and streamline. Analysis of gathered data used to make recommendations to Administrative Officer for appropriate actions and for determining the number of clerical staff needed for workload.
- Attendance Tracking Database – Access database created for the Managers and Supervisors to log vacation, sick, and other leave by employees. Analysis of gathered data is used to reconcile time studies, time sheets, and monitor leave trends for disciplinary purposes and easily track who is out of the office or on extended leave. Generates reports on a weekly, monthly, or yearly basis. I actively troubleshoot and maintain this database as well as provide training and support when requested.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Associate of Science - Computer And Information Sciences
San Diego Mesa College
12.2020 - 06.2022
Associate of Science - Business Administration For Transfer
San Diego Mesa College
12.2020 - 06.2022
Administrative Assistant III
San Diego County Office of Education
08.2018 - 02.2022
Administrative Services Assistant
County of Riverside DPSS
05.2015 - 08.2018
Eligibility Services Clerk
County of Riverside DPSS
03.2012 - 05.2015
Office Assistant
County of Riverside DPSS
04.2010 - 03.2012
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