Hi, I’m
Desiree Ann Miralpes
Virtual Assistant Superstar
Trece Martires
Summary
Professional and knowledgeable accounting/administrative assistant offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
10
years of professional experience
2
Languages
Work History
Globex Dispatch
General Virtual Assistant
03.2023 - Current
Job overview
- Accounting go-to person who ensures clients and dispatchers are getting paid in a timely manner.
- Contributed to financial management by invoicing clients promptly and accurately while tracking expenses for budgeting purposes.
- Enhanced client satisfaction by providing exceptional customer service through prompt and professional email correspondence.
- Supported project management with task delegation, progress tracking, and deadline monitoring to ensure timely completion.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Completed business correspondence, transcription, and data entry.
Iqor Philippines
Customer Service Representative
05.2014 - 04.2017
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
National College of Science And TechnologyCavite, Philippines
Bachelor of Science from Business Administration
04.2001
Skills
Invoicing and Billing
Online research
Issue Research
Document Preparation
Administrative Support
Payroll Administration
Accounting skills
Problem-solving abilities
Timeline
General Virtual Assistant
Globex Dispatch
03.2023 - Current
Customer Service Representative
Iqor Philippines
05.2014 - 04.2017
National College of Science And Technology
Bachelor of Science from Business Administration
04.2001