DeQuanda Defoe

• Responsible for monitoring, handling, maintenance and purchasing supply items as the Orthodontic Department Supply PO.
• Updated medical records in EMR system and double-checked data for accuracy.
• Streamlined clinic operations by assisting with scheduling appointments, managing patient flow, and coordinating follow-up care as needed.
• Assist in creating of lab models, appliances and digital scanning and imaging import of models.
• Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
• Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
• Coordinated inventory management efforts for medical supplies, minimizing waste while ensuring adequate stock levels for seamless operations.

Greeted customers and helped with product questions, selections, and purchases.

• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Answered questions about store policies and addressed customer concerns.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

• As part of the lose prevention division, I was responsible for the safety of all customers and workers. I made sure safety measures were followed and taken when needed, assisted cashiers with any problems or issues that may have occurred, assured that all items were handled with care, and assessed the state of all customers’ wellbeing.
• Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
• Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
• Conducted routine inspections of monitoring equipment to ensure optimal functionality, proactively addressing any issues identified.
• Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.
• Assisted with staff training on new monitoring technologies, facilitating seamless adoption within the workplace.
• Reduced false alarms through regular calibration of monitoring equipment, minimizing disruptions to patient care.
• Ensured compliance with industry standards, conducting thorough inspections and audits.

• Kept the houses/ condos organized, and
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.