DENIEL JOHN MENDOZA
North Las Vegas
Summary
Meticulously detail-oriented and highly tech-savvy, I hold an Associate degree in Computer Studies, which has equipped me with a robust foundation in information technology, artificial intelligence platforms, and comprehensive data management. My proficiency in the Microsoft Office Suite is matched by my expertise in database management, and I possess a keen familiarity with the intricacies of natural language processing (NLP) and the evolving field of machine learning.
In my previous role within the hospitality industry, I honed my customer service skills, consistently excelling in problem-solving and communication to deliver unparalleled client experiences. I am adept at harnessing technology to boost efficiency, streamline workflows, and support dynamic business operations. With a passion for innovation and data-driven decision-making, I thrive on bridging the gap between cutting-edge technology and exceptional customer satisfaction, ensuring that every interaction is not just a transaction but a memorable experience. My quick learning ability enables me to adapt swiftly to new challenges and seize opportunities for improvement in any environment.
Key skills in problem-solving and attention to detail, eager to learn and develop in collaborative environment. Brings background in customer interaction and time management, with focus on meeting deadlines and maintaining high-quality standards. Ready to use and develop strong analytical and communication skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Hotel Associates
NAF
09.2022 - Current
- Responsible for upholding cleanliness and order within facilities, Custodial Workers play a vital role in creating a safe and welcoming environment for both employees and visitors
- Performing sweeping, mopping, and vacuuming of floors
- Dusting and polishing furniture and fixtures
- Cleaning windows, doors, and walls
- Sanitizing restrooms and replenishing supplies
- Emptying trash and recycling bins
- Proper disposal of waste materials
- Operating cleaning equipment such as floor buffers and vacuum cleaners
- Ensuring cleaning tools and supplies are well-maintained and stocked
- Adhering to safety procedures and guidelines for using cleaning chemicals and equipment
- Reporting maintenance issues or safety hazards to the supervisor
- Conducting regular inspections of assigned areas to maintain cleanliness standards
- Addressing any cleaning needs or concerns promptly
- Implemented inventory management strategies to optimize stock levels.
- Coordinating cleaning schedules and tasks with other custodial staff
- Streamlined documentation processes to support accurate record-keeping.
- Assisting in special projects as required
- Analyzed customer feedback to identify areas for service improvement.
- Conducted market research for informed decision-making in product development.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Deli Associate
CFA
01.2022 - 03.2023
- Ensure to greet customers courteously, take and accurately process their orders, and offer knowledgeable recommendations on deli products
- Adhere to standard recipes and customer preferences when preparing and slicing meats, cheeses, and other deli items
- Maintain an attractive display of deli products, diligently upholding their freshness and orderly presentation
- Monitor stock levels, support inventory counts, and promptly restock items as necessary
- Adhere strictly to food safety and sanitation protocols to uphold a hygienic work environment
- Handle transactions meticulously, including both cash and credit card payments
- Collaborate with fellow associates to promote efficient operations and ensure high levels of customer satisfaction
Education
Associates degree - general studies computer
University of Maryland Global Campus
Yokota Air Force Base04.2025
Skills
- Intermediate Level Computer Problem Solving
- Time Management
- Attention to Detail
- Customer Engagement
- Inventory Management
- Safety Compliance
- Team Collaboration
- Experience with AI platforms and tools (ChatGPT, RFPIO, Qvidian)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Computer skills
- Customer engagement
- Relationship building
Languages
Filipino
English
Hobbies and Interests
- Tech & Cybersecurity Enthusiast – Enjoys exploring emerging technologies, troubleshooting systems, and staying updated on cybersecurity trends.
- Digital Problem-Solving – Passionate about optimizing workflows, automating tasks, and improving efficiency through technology.
- Customer Experience Innovation – Interested in enhancing guest experiences using digital solutions, AI chatbots, and data analytics.
- Gaming & Game Development – Enjoys strategy-based games, coding small projects, and understanding game mechanics.
- Travel & Cultural Engagement – Passionate about hospitality, experiencing new cultures, and learning how technology enhances global travel.
- Exploring New Passion
- Cooking
- Physical Fitness
- Combat Sports
Timeline
Hotel Associates
NAF
09.2022 - Current
Deli Associate
CFA
01.2022 - 03.2023
Associates degree - general studies computer
University of Maryland Global Campus
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