Chandran Deepak
Sales, Account Management, Business Development, Business Analyst
Tokyo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Sales Director [Freelance]
Vestas Corporation & Lion Garden Inc
Tokyo
10.2023 - Current
- Executed strategic plans for growth and new acquisitions
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings
Business Development Manager
SystemsGo Corporation Tokyo, Japan[170 employee company]
Tokyo
03.2023 - 09.2023
- KPI 1M USD revenue in the initial quarter and forecast is still in progress for next quarter
- Budget Tracking, Business Process Improvement, Pricing Strategy, Requirements Gathering, Business Partners, Vendors, Customers
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Collaborated with upper management to implement continuous improvements and exceed team goals
Sales Manager
Innovature Technologies Tokyo, Japan[ 500 plus employee company]
Tokyo
03.2022 - 03.2023
- Generating leads and turning them into opportunities for sales mainly in SES
- KPI 1M USD in 1-year range
- Multitasking and working as 360 degrees technical sales manager
- Working for different contract placement types like Contract, Permanent, FTE, Subcontract
- Coordinating with onsite team, specification team, development team and testing team
- Budget Tracking with Business Partners, Vendors, Customers
- Very good understanding of SES Sales process
- Deep understanding of IT Outsourcing business.
- Established and cultivated solid business relationships with new or existing customers
IT Sales Consultant and Service Delivery
NEX-GEN Corporation, Tokyo[100 employee as of now]
Tokyo
02.2018 - 02.2022
- Generating leads and turning them into opportunities for sales
- Around 4M USD in 2 years [made great business tenure during Covid era]
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Deep understanding of SES, IT Outsourcing business.
- Working to KPIs and revenue targets as set by sales director
Incident & Problem Manager (ITIL certified)
IBM India
Bengaluru
08.2016 - 01.2018
- 24/7 Monitoring
- SLA Data
- Handling bridge calls for Sev-1/2/Change Activities
- Preparing Incident and Problem Report
- Facilitate technical coordination calls as per request
- Vendor Escalation Matrix and Management
- Follow-up on pending RCAs
- Sharing RCA with OM/PM/Clients
- Create Problem records for genuine sev-1s
Incident Coordinator
Pramati Technologies, Bengaluru
Bengaluru
12.2014 - 07.2016
- App monitoring certain queues for Web Support, Integration Services
- Integration Services monitoring escalation to support
- SLM status panel verifications and following up to hold SLA targets
- Maintaining quality level with work detail, categorization, relationships and tasks monitoring daily basis for each and every incidents
- Priority and Escalation Matrix Maintenance
- Monitored system performance to identify potential issues.
- Escalate to respective teams on High and Critical incidents
- Follow up, track with those respective teams for closure of High and Critical incidents
- Escalating incidents which are not updated more than five days
- Reporting breached incidents which are without breach reason in remedy notes
- Escalating and auditing all priorities of incidents (Critical, High, Medium & Low)
Quality Analyst
SOFT LOGIC SYSTEMS, India
Chennai
09.2012 - 11.2014
- Support the sales staff in achieving the targets and Train the sales staff on the releases of the new products
- Gained familiarity with company products to answer customer questions and make recommendations.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Handled products and equipment in accordance to safety guidelines to create safe working and shopping environment.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
- Developed and maintained quality assurance procedure documentation
Education
B.E.ECE - Electronics And Communications Engineering
Kongunadu College of Engineering And Tech (Anna University)
Trichy India 07.2023 - 08.2023
XII - Maths And Computer
S.R.K.V Swami Shivananda Higher Secondary School.
Coimbatore India 06.2023 - 06.2023
Skills
N2 Level Business JP Fluency
ITIL V3 Foundation CertifiedCertified Pega Business ArchitectSalesForce/ServiceNow/BMC/IBM Notes Tools skills
SES/B2B/B2C/Saas/Iaas/AWS/Azure Sales process
Operation management, Forecast Planning ability and experienceDeep understanding of IT Outsourcing businessAccomplishments
- Every Month minimum 2-3 sales closure and made 50+ employees after joining within 10 months
- Japan and Global Sales Activities
- SAP Success Factor and Sales Force Tools Skills
- Budget Tracking with Business Partners, Vendors, Customers & Candidates Database Management
- SAP closures, Java developers, PMO & Bridge Engineers, Windows/Networking Leads, ServiceNow developers in Japan and many others for offshore projects
- Achieved KPIs
- Got 10-12 new clients and vendors and day to day business are going with all those vendors and clients during the pandemic situation [currently]
- Daily interaction and coordination with top MNC companies. Weekly once meetings with all Clients and Vendors for requirement gathering and sharing
- Organized public events and sports for marketing the company brand to reach well to candidates and clients
- Developed two AMO teams in offshore, India (Nexware Tech Pvt Ltd)
- Below Requirements are covered by me for all our clients: SAP, Web Applications, Mobile Applications, Mechanical and Automotive, Project Managers, PL, PMO, Windows/Networking/Infra, RPA/AI/IOT
Visa Valid Till
09/23/24
Personal Information
- Date of Birth: 02/04/90
- Nationality: Ooty, Tamil Nadu, India
Football, Cricket, Trips
From Childhood a great sports person and Captain.
Having own Football Club in Japan - Aalthara Football Association
Playing for a Football club called BFC in TML Division 3
Additional Information
Achieved KPIs
NEX-GEN 3-4M USD
Innovature 1M USD
SystemsGo 1M USD
Timeline
Sales Director [Freelance]
Vestas Corporation & Lion Garden Inc
10.2023 - Current
B.E.ECE - Electronics And Communications Engineering
Kongunadu College of Engineering And Tech (Anna University)
07.2023 - 08.2023
XII - Maths And Computer
S.R.K.V Swami Shivananda Higher Secondary School.
06.2023 - 06.2023
Business Development Manager
SystemsGo Corporation Tokyo, Japan[170 employee company]
03.2023 - 09.2023
Sales Manager
Innovature Technologies Tokyo, Japan[ 500 plus employee company]
03.2022 - 03.2023
IT Sales Consultant and Service Delivery
NEX-GEN Corporation, Tokyo[100 employee as of now]
02.2018 - 02.2022
Incident & Problem Manager (ITIL certified)
IBM India
08.2016 - 01.2018
Incident Coordinator
Pramati Technologies, Bengaluru
12.2014 - 07.2016
Quality Analyst
SOFT LOGIC SYSTEMS, India
09.2012 - 11.2014