Davina Dailey
Yokosuka-Shi,Kanagawa-Ken
Summary
Experienced advocate with over 10 years of experience in social services. Excellent reputation for resolving problems and assisting individuals and families in improving their quality of life.
Overview
10
10
years of professional experience
Work History
Internal Revenue Agent
Internal Revenue Serivce
Florida
11.2021 - 08.2022
- Kept case data and contact information up to date to expedite proceedings.
- Recommended financial solutions in relation to tax implications.
- Conducted call audits to assess interaction quality, accuracy and service success.
- Verified completeness of provided details when processing applications.
Substance Abuse Counselor
New Season
Jacksonville
11.2019 - 11.2021
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Facilitated group and individual therapy in outpatient setting.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
Case Aide
Volunteers Of America
El Cajon
05.2016 - 05.2017
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Oversaw day-to-day activities of residents in an adult male inpatient mental health facility.
- Administered daily medications and documented in the Medication Administration Record.
Protect and Placement Specialist
Department Of Children And Family Services
Jesup
06.2015 - 11.2015
- Participated in professional growth programs to support economic improvement efforts for children and families.
- Identified care needs of children and families to ensure safety.
- Increased referral rates by providing excellent service and building meaningful relationships with children and families.
- Investigated reports of child neglect and abuse for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
Outreach Manager
Wayne County Protective Agency, Inc.
Jesup
06.2012 - 06.2015
- Answered phones and maintained client records.
- Conducted surveys with clients upon program completion to gather feedback for improvement.
- Coordinated in-home visits and personal development classes for clients.
- Scheduled regular outreach exhibitions and educated employees on presentations.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Conducted community workshops to promote different programs and educate public on available services.
- Referred families to public resources, legal resources and educational programs.
Education
Doctor Of Philosophy - Psychology
Liberty University
Virginia Diploma - General Studies
Wayne County High School
Jesup, GAMaster Of Arts - Psychology
Northcentral University
La Jolla, CA08.2021
Bachelor Of Arts And Sciences - Psychology
Fort Valley State University
Fort Valley, GA05.2013
Skills
- Critical Thinking
- Active Listening
- Complex Problem-Solving
- Reading Comprehension
- Psychosocial Assessments
- Therapeutic Services
- Mental Health Support
- Client and Family Interviews
- Substance Abuse Treatment
- Maintaining Client Records
- Client Home Visits
- Treatment Options
- MS Outlook
- Case File Management
- Safety and Risk Assessments
Timeline
Internal Revenue Agent
Internal Revenue Serivce
11.2021 - 08.2022
Substance Abuse Counselor
New Season
11.2019 - 11.2021
Case Aide
Volunteers Of America
05.2016 - 05.2017
Protect and Placement Specialist
Department Of Children And Family Services
06.2015 - 11.2015
Outreach Manager
Wayne County Protective Agency, Inc.
06.2012 - 06.2015
Doctor Of Philosophy - Psychology
Liberty University
Diploma - General Studies
Wayne County High School
Master Of Arts - Psychology
Northcentral University
Bachelor Of Arts And Sciences - Psychology
Fort Valley State University
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