DAVID SOUMARE

• Company Overview: Case study on the installation, maintenance, and security of computer networks – IMPTOTECH in Accra (GHANA) for training for the CCNA (Cisco Certificate Network Associate) international exam.
  Case study on the installation, maintenance, and security of computer networks – IMPTOTECH in Accra (GHANA) for training for the CCNA (Cisco Certificate Network Associate) international exam.
  Case study on the application of computer network installation, maintenance, and security – IMPTOTECH in Accra (GHANA) for training for the CCNA (Cisco Certificate Network Associate) international exam..

• Company Overview: Participation as an investigating agent in the evaluation of measles and rubella vaccination, initiated by the World Health Organization (WHO) in Mali.
  Participation as an investigating agent in the evaluation of measles and rubella vaccination, initiated by the World Health Organization (WHO) in Mali.
  Participation as an investigating agent in the evaluation of measles and rubella vaccination, initiated by the World Health Organization (WHO) in Mali.
• Investigated and resolved customer inquiries and complaints quickly.

• Company Overview: Participation as a survey agent in the evaluation of beneficiary satisfaction with the Livestock Support Project in Mali (PADEL-M) in the regions covered by the project.
  Participation as a survey agent in the evaluation of beneficiary satisfaction with the Livestock Support Project in Mali (PADEL-M) in the regions covered by the project.
  Participation as a survey agent in the evaluation of beneficiary satisfaction with the Livestock Support Project in Mali (PADEL-M) in the regions covered by the project.

Set up PCs, projectors, and microphones for use in video conferencing rooms.

• Maintained office PCs, networks and mobile devices.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Improved network efficiency by optimizing configurations and implementing necessary updates.
• Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.

• Company Overview: Participation comme agent enquêteur à l’étude diagnostique des structures et acteurs producteurs de données dans les zones d’intervention du programme « Initiative Spotlight » dans la région de Kayes.
• Participation comme agent enquêteur à l’étude diagnostique des structures et acteurs producteurs de données dans les zones d’intervention du programme « Initiative Spotlight » dans la région de Kayes.
• Participation comme agent enquêteur à l’étude diagnostique des structures et acteurs producteurs de données dans les zones d’intervention du programme « Initiative Spotlight » dans la région de Kayes.

• Company Overview: Participation comme agent enquêteur à l’évaluation finale liée à l’indicateur « Diversité Alimentaire minimale des femmes en âge de procréer et des enfants de 6 à 23 mois » dans les sites AHA (Aménagement Hydro-Agricole) du PASSIP IV.
• Participation comme agent enquêteur à l’évaluation finale liée à l’indicateur « Diversité Alimentaire minimale des femmes en âge de procréer et des enfants de 6 à 23 mois » dans les sites AHA (Aménagement Hydro-Agricole) du PASSIP IV.
• Participation comme agent enquêteur à l’évaluation finale liée à l’indicateur « Diversité Alimentaire minimale des femmes en âge de procréer et des enfants de 6 à 23 mois » dans les sites AHA (Aménagement Hydro-Agricole) du PASSIP IV.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Informed clients of policies and procedures.

• Used ticketing systems to manage and process support actions and requests.
• Managed high levels of call flow and responded to technical support needs.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.
• Configured hardware, devices, and software to set up work stations for employees.
• Researched and identified solutions to technical problems.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Installed and configured operating systems and applications.
• Responded to customer inquiries and provided technical assistance over phone and in person.