Darryl Cockrum
Security Forces
Okinawa
Summary
A seasoned Operations Manager with a proven track record at the United States Air Force, I excel in enhancing operational efficiency and team performance. Leveraging skills in operations management and problem-solving, I've significantly improved customer satisfaction and staff accountability. My leadership fosters a culture of continuous improvement and collaboration, driving organizational success.
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Knowledgeable with demonstrated ability to streamline operations and enhance efficiency. Proven track record in leading cross-functional teams to achieve strategic goals. Leveraged expertise in supply chain management and process optimization to drive continuous improvement.
Overview
16
16
years of professional experience
11
11
Certifications
Work History
Operations Manager
United States Air Forces
Italy
08.2016 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Developed and maintained relationships with external vendors and suppliers.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Planning Manager
United States Air Force, USAF
05.2021 - 05.2022
- Managed budgets and resources effectively, ensuring optimal allocation for maximum results.
- Fostered a culture of collaboration, promoting teamwork in pursuit of shared objectives.
- Established strong vendor relationships that resulted in more favorable contract terms.
- Coordinated logistics activities for efficient transportation of goods from warehouse to customers'' locations.
- Optimized inventory control with meticulous tracking and forecasting techniques.
- Collaborated with cross-functional teams to drive continuous improvement across the organization.
- Launched training programs for employees to enhance skills resulting in better job performance.
- Championed change management efforts, leading staff through transitions and encouraging adaptation to new processes.
- Developed comprehensive operations plans, addressing short-term goals and long-term objectives.
- Improved communication channels between departments, facilitating smoother workflow processes across the organization.
- Created new methodologies to improve planning process and results.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Planned resources, conducted costing activities, and managed bid and proposal phases.
Evaluation Manager
United States Air Force, USAF
06.2017 - 07.2018
- Trained subordinates on effective evaluation implementation to increase accuracy of data.
- Provided mentoring and professional development opportunities to junior evaluation staff members, fostering growth within the team.
- Determined performance indicators and how to measure and assess success of programs.
- Identified areas for potential innovation in the field of program evaluation through active engagement with industry conferences, workshops, or publications.
- Developed and trained employees to implement [Type] quality assurance strategies with fidelity.
- Designed surveys and other evaluation tools to collect meaningful, actionable data.
- Presented evaluation findings to senior leadership, facilitating data-driven decision making across the organization.
- Optimized data collection methods by utilizing state-of-the-art technology and software tools for accurate measurement of outcomes.
- Led cross-functional teams in the design, execution, and analysis of program evaluations to drive organizational improvement.
- Communicated outcomes of effectiveness research to outside parties.
- Managed a portfolio of evaluation projects, ensuring timely completion and high-quality deliverables.
- Cultivated relationships with external partners for collaboration on joint evaluations or sharing best practices in the field of program evaluation.
- Enhanced evaluation processes by implementing data-driven strategies and streamlining workflow.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customs and Border Protection Officer
United States Air Force, USAF
12.2013 - 12.2014
- Supported customs operations by ensuring accurate classification and valuation of imported goods for proper taxation purposes.
- Ensured compliance with immigration laws by verifying documentation for travelers entering the country.
- Improved processing efficiency with accurate documentation and timely completion of required paperwork.
- Increased team effectiveness through ongoing training and sharing best practices among fellow officers.
- Collaborated with other law enforcement agencies to apprehend individuals attempting to cross the border illegally.
- Developed strong relationships with local businesses, fostering cooperation in reporting suspicious activities near the border.
- Protected national interests by detecting and preventing potential threats from crossing the border.
- Maintained a high level of professionalism in high-pressure situations, effectively managing confrontations with non-compliant individuals.
- Evaluated traveler behavior to identify potential risks or indicators of criminal activity during inspections.
- Participated in joint exercises with foreign counterparts to enhance inter-agency cooperation within the international community on border protection issues.
- Prevented the entry of illegal goods by identifying and intercepting contraband items during inspections.
- Reported seized contraband or attempts to illegally transport goods to proper authorities and documented observations and evidence for future actions.
911 Dispatcher
United States Air Force, USAF
08.2008 - 12.2013
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Followed established protocols for professional handling of emergency situations.
- Provided on-the-job training and coaching to develop new dispatchers.
Education
Associate of Science - Criminal Justice
Central Texas College
Texas 04.2001 -
High School Diploma -
West Ashley High School
Charleston South Carolina 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
Process improvement
Organizational management
Team leadership
Decision-making
Certification
Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
Timeline
Unmanned Aerial System Operator Certification – Federal Aviation Administration (FAA), applicable to military UAV operators if required for specific missions.
01-2024
Tactical Combat Casualty Care (TCCC) Certification – National Association of Emergency Medical Technicians in conjunction with the Committee on Tactical Combat Casualty Care.
01-2023
Counterterrorism Analysis Course Certificate – National Intelligence University.
08-2021
Information Systems Security Management Professional (ISSMP) – (ISC)².
06-2021
Physical Security Professional (PSP) - ASIS International.
06-2021
Operations Planning Manager
United States Air Force, USAF
05.2021 - 05.2022
OSHA 30-Hour Construction Safety and Health Card – Occupational Safety and Health Administration.
10-2018
National Incident Management System (NIMS) Certification - Federal Emergency Management Agency.
04-2018
Evaluation Manager
United States Air Force, USAF
06.2017 - 07.2018
Operations Manager
United States Air Forces
08.2016 - Current
Customs and Border Protection Officer
United States Air Force, USAF
12.2013 - 12.2014
Emergency Police Dispatcher (EPD) - International Academies of Emergency Dispatch (IAED).
07-2013
Survival Evasion, Resistance, and Escape (SERE) Level C - U.S. Department of Defense.
05-2012
Certified Law Enforcement Analyst (CLEA) - International Association of Crime Analysts.
07-2009
911 Dispatcher
United States Air Force, USAF
08.2008 - 12.2013
Advanced Intrusion Systems Technician Certificate – Electronic Security Association.
05-2007
Associate of Science - Criminal Justice
Central Texas College
04.2001 -
High School Diploma -
West Ashley High School
04.2001 -
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