Danny Lou Chuan
Data Center Technician Tier III
Yokohama CIty
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Data Center Operations Technician Tier III
IBM
Tokyo
07.2021 - Current
- Project Planning, project implementation, project dissemination, project demonstrations, project leading to team.
- Working with Manager, team leads to gather more information help improve the project.
- Responsibly making decision for team for customer issue solutions and guide lower level member of the team.
- Guide team in Data Center Operations (Conduct training from New Technician to Tier III technicians.
- Help team members to complete the task in a timely manner.
- Developed team communications and information for meetings.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored company inventory to keep stock levels and databases updated.
- Resolved problems, improved operations and provided exceptional service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Data Center Technician II
Softlayer, an IBM Company
Tokyo
01.2021 - 06.2021
- Collaborated with team members to achieve target results.
- Adhered to social distancing protocols and wore mask or face shield.
- Worked with customers to understand needs and provide excellent service.
- Scheduling maintenance, executing maintenance
- Performing maintenance such as, failed drive
replacements, ram replacements, raid controller
replacements, chassis swap, power supply replacements to customer devices - Escalations to other department for assistance in Cloud if
automation system breaks and need troubleshooting - Installing/racking Power strips, Power bundling, labeling
- Installing/Running Fibers
- installing/Replacements Transceivers, wirings networking
equipments Firewall, Utility servers, cloud servers - Ethernet Wiring cabling (crimping, re-crimping,
positioning) testing, replacements, running ethernet cabling - Rack Mount Equipment, Devices (Servers, storage
devices, switches and other Networking Devices) - Hardware Testing, running automated testing and
troubleshooting/ fixing hardware issue before deployment
to customers - Building/ Installing components to Servers according to
customer’s configuration
Data Center Technician I
Softlayer, an IBM Company
Tokyo
01.2020 - 12.2020
- Training Fundamentals in Data Center Operations
- Conducting walkthrough as daily task in all server rooms, cleaning, arranging tools, hardware components, servers
- Shadowing senior technicians to get more helpful ideas and tips in troubleshooting in maintenance
- Training in customer facing tickets, attending customer issues and provide solutions.
- Training in cable running, installing, testing.
- Training in build row out. Installing rack infrastructure, racking servers, switch, other devices in Data Center.
Inventory Specialist
Softlayer, an IBM Company
Tokyo
02.2018 - 01.2020
- Receive and despatch shipment documentation.
- Audit any asset discrepancies.
- Input new Assets into the system for all new equipments
purchased. - Making commercial invoices and submit to Global Trade
Compliance for international shipment. - Preparing shipments local and international, packing, strapping, documenting in a pallet boxes for shipment.
- Coordinate with other departments Logistics, Global Trade Compliance for shipments.
- Create ticket request (global and local
shipment),purchase request for stock, office supplies,
equipments, inventory supplies. - Check and balance on assets onsite. Coordinates with
inventory
technicians in global scale for assistance if needed in
shipments. - Processing and checking RMA (Return Merchandise
Authorization) or replacement of devices like switches, hardware components.
Education
Bachelor of Science - Business Management
Holy Cross of Davao College
Davao, Philippines 05.1999 - 06.2004
Skills
Project Management
undefinedTimeline
Data Center Operations Technician Tier III
IBM
07.2021 - Current
Data Center Technician II
Softlayer, an IBM Company
01.2021 - 06.2021
Data Center Technician I
Softlayer, an IBM Company
01.2020 - 12.2020
Inventory Specialist
Softlayer, an IBM Company
02.2018 - 01.2020
Bachelor of Science - Business Management
Holy Cross of Davao College
05.1999 - 06.2004
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