Danny Lou Chuan
Data Center Technician Tier III
Yokohama CIty
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Data Center Operations Technician Tier III
IBM
Tokyo
07.2021 - Current
- Project Planning, project implementation, project dissemination, project demonstrations, project leading to team.
- Working with Manager, team leads to gather more information help improve the project.
- Responsibly making decision for team for customer issue solutions and guide lower level member of the team.
- Guide team in Data Center Operations (Conduct training from New Technician to Tier III technicians.
- Help team members to complete the task in a timely manner.
- Developed team communications and information for meetings.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored company inventory to keep stock levels and databases updated.
- Resolved problems, improved operations and provided exceptional service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Data Center Technician II
Softlayer, an IBM Company
Tokyo
01.2021 - 06.2021
- Collaborated with team members to achieve target results.
- Adhered to social distancing protocols and wore mask or face shield.
- Worked with customers to understand needs and provide excellent service.
- Scheduling maintenance, executing maintenance
- Performing maintenance such as, failed drive
replacements, ram replacements, raid controller
replacements, chassis swap, power supply replacements to customer devices - Escalations to other department for assistance in Cloud if
automation system breaks and need troubleshooting - Installing/racking Power strips, Power bundling, labeling
- Installing/Running Fibers
- installing/Replacements Transceivers, wirings networking
equipments Firewall, Utility servers, cloud servers - Ethernet Wiring cabling (crimping, re-crimping,
positioning) testing, replacements, running ethernet cabling - Rack Mount Equipment, Devices (Servers, storage
devices, switches and other Networking Devices) - Hardware Testing, running automated testing and
troubleshooting/ fixing hardware issue before deployment
to customers - Building/ Installing components to Servers according to
customer’s configuration
Data Center Technician I
Softlayer, an IBM Company
Tokyo
01.2020 - 12.2020
- Training Fundamentals in Data Center Operations
- Conducting walkthrough as daily task in all server rooms, cleaning, arranging tools, hardware components, servers
- Shadowing senior technicians to get more helpful ideas and tips in troubleshooting in maintenance
- Training in customer facing tickets, attending customer issues and provide solutions.
- Training in cable running, installing, testing.
- Training in build row out. Installing rack infrastructure, racking servers, switch, other devices in Data Center.
Inventory Specialist
Softlayer, an IBM Company
Tokyo
02.2018 - 01.2020
- Receive and despatch shipment documentation.
- Audit any asset discrepancies.
- Input new Assets into the system for all new equipments
purchased. - Making commercial invoices and submit to Global Trade
Compliance for international shipment. - Preparing shipments local and international, packing, strapping, documenting in a pallet boxes for shipment.
- Coordinate with other departments Logistics, Global Trade Compliance for shipments.
- Create ticket request (global and local
shipment),purchase request for stock, office supplies,
equipments, inventory supplies. - Check and balance on assets onsite. Coordinates with
inventory
technicians in global scale for assistance if needed in
shipments. - Processing and checking RMA (Return Merchandise
Authorization) or replacement of devices like switches, hardware components.
Education
Bachelor of Science - Business Management
Holy Cross of Davao College
Davao, Philippines 05.1999 - 06.2004
Skills
Project Management
Team Player
Critical Thinking
Server Traoubleshooting
Handling Customer issues
Data operations abilities
Datacenter network implementations, troubleshooting, cabling
Project Implementation
Row Build out
Timeline
Data Center Operations Technician Tier III
IBM
07.2021 - Current
Data Center Technician II
Softlayer, an IBM Company
01.2021 - 06.2021
Data Center Technician I
Softlayer, an IBM Company
01.2020 - 12.2020
Inventory Specialist
Softlayer, an IBM Company
02.2018 - 01.2020
Bachelor of Science - Business Management
Holy Cross of Davao College
05.1999 - 06.2004