Daniel Wiggins
Vanceboro
Summary
Background includes equipment maintenance, software updates and security management. Excellent multitasking and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 4 years of progressive IT experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Information Systems Technician
U.S Navy
06.2020 - Current
- Handled initial troubleshooting and escalation of service requests.
- Trained users on how to properly operate equipment and software programs.
- Used ticketing systems to manage and process support actions and requests.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Worked with CANES and Windows operating systems.
- Installed, configured and patched user hardware and software.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Education
No Degree - Military Information Systems Technology
U.S Navy IT A School
Pensacola, Florida04.2021
High School Diploma -
West Craven High School
Vanceboro, North Carolina06.2017
Skills
- Knowledge Base
- Software Updates
- SOP Writing
- Packet Loss Testing
- System Administration
- Network Administration
- Hardware and Software Maintenance
- VMware and Oracle (VM)
- Software Management
- Troubleshooting
- Data Backups
- System Diagnostics
Accomplishments
- Supervised team of 25 Sailors in installation and upgrade of ship wide network and assets.
- Used Microsoft Excel to develop inventory tracking spreadsheets to track over 1,300 assets for network upgrade.
Timeline
Information Systems Technician
U.S Navy
06.2020 - Current
No Degree - Military Information Systems Technology
U.S Navy IT A School
High School Diploma -
West Craven High School
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