DANG NGUYEN QUYET
FRONT OFFICE SUPERVISOR
Uong Bi, Quang Ninh
Summary
Dynamic hospitality professional with diverse experience in hotel reception, restaurant management, and operations supervision. Proven ability to lead teams, enhance guest satisfaction, and streamline front office operations. Skilled in customer service, staff management, and problem-solving, with a strong background in both the hospitality and logistics industries. Fluent in Vietnamese, English, and Japanese, enabling effective communication with international guests and team members. Proficient in Microsoft Excel, Word. Passionate about delivering luxury guest experiences aligned with InterContinental Hotel’s standards and optimizing operational efficiency.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Bartender
Desagon Cafe & Bar
04.2021 - 04.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Duty Manager
Amazon Storage
05.2022 - 10.2023
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
Receptionist
Centurion Hotel & Spa
11.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Restaurant Manager
Okuman Restaurant
05.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Carefully interviewed, selected, trained, and supervised staff.
Education
High School Diploma -
Uong Bi High School
Uong Bi - Quang Ninh 04.2001 -
Japanese Language
Kobe International Japanese Language Academy
Kobe - Japan 04.2001 -
International Communication
Kansai International Travel & Hotel College
Kobe - Japan01-2025
Skills
Staff management
Adaptable
Recruitment
Customer engagement
Operations management
Staff management
Certification
Japanese-Language Proficiency Test (JLPT) - N3
Timeline
TOEIC Listening & Reading 845
12-2024
Restaurant Manager
Okuman Restaurant
05.2024 - Current
Receptionist
Centurion Hotel & Spa
11.2023 - 05.2024
Japanese-Language Proficiency Test (JLPT) - N3
07-2023
Duty Manager
Amazon Storage
05.2022 - 10.2023
Bartender
Desagon Cafe & Bar
04.2021 - 04.2022
High School Diploma -
Uong Bi High School
04.2001 -
Japanese Language
Kobe International Japanese Language Academy
04.2001 -
International Communication
Kansai International Travel & Hotel College
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