Daichi Suzuki
Customer Success Director
Matsudo,Chiba
Summary
Hardworking and passionate job seeker with strong organizational development and client management skills eager to secure senior-level Customer Success position. Ready to help team achieve company goals as well as satisfaction of clients.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Customer Success Director
EF Corporate Education K.k.
Tokyo, 13
10.2022 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations and helping Account Managers close new and renewing deals.
- Renewed 85% of deals, in average over past 5 years, utilizing academic and value proposition skills.
- Applied effective time management techniques to meet deadlines for all projects managed.
- Communicated thoroughly with the senior management of Asia and Central teams in the UK and Switzerland to restructure the managing team and job descriptions.
- Collaborated with Sales teams to amend Service Level Agreements in order to deliver value-added solution to clients and justify staffs workload.
- Developed strong communication and organizational skills through working on group projects internationally.
- Demonstrated leadership skills in managing projects from concept to completion.
- Resolved problems, improved operations and provided exceptional service both internally and externally.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments. Have had no single incident during career in this position.
- Gained strong leadership skills by managing projects from pre-sales stage till project completed.
Customer Success Manager
EF Corporate Education K.k.
08.2019 - 09.2022
- Delivered well-though post-implementation follow-ups to enable higher KPI achievement rate (75%+ completion rate in average), which led to renewals and upsells.
- Managed portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction. Continued work on maintaining relationships with clients have resulted in approximately 90%+ renewal revenue wise.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation. 3 of Million-dollar deals have all upsold by at least 120%.
- Provided full support to win big deals in pre-sales stage using academic knowledge and experiences.
- Conducted regular orientations, account reviews, and follow-ups to assess progress and strategize future growth opportunities for clients.
Key Account Manager
EF Corporate Education K.k.
10.2018 - 07.2022
- Called more than 50 prospects per day to seek for new opportunities with new clients.
- Brought in 110K USD worth of new businesses after 7months.
- Monitored competitor activity within industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
Solution Planner
NTT Learning Systems Corporation
04.2014 - 10.2018
- Closed 200K USD worth of HR consultation deals and delivered all projects to success.
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
- Collaborated with cross-functional teams to align goals and ensure project success.
- Conducted comprehensive market research to inform strategic planning decisions and drive growth.
Education
Master of Arts - Foreign Language Acquisition And Education
Kyoto University Graduate School
Kyoto, Japan 04.2013 - 03.2015
Bachelor of Arts - Foreign Languages Education And Teaching
Doshisha University
Kyoto, Japan 04.2009 - 03.2013
Skills
Customer Relations
Excellent Communication
Networking
Dependable and Responsible
Teamwork and Collaboration
Public Speaking
Timeline
Customer Success Director
EF Corporate Education K.k.
10.2022 - Current
Customer Success Manager
EF Corporate Education K.k.
08.2019 - 09.2022
Key Account Manager
EF Corporate Education K.k.
10.2018 - 07.2022
Solution Planner
NTT Learning Systems Corporation
04.2014 - 10.2018
Master of Arts - Foreign Language Acquisition And Education
Kyoto University Graduate School
04.2013 - 03.2015
Bachelor of Arts - Foreign Languages Education And Teaching
Doshisha University
04.2009 - 03.2013