Cynthia Hang Yau Wong
Toronto
Summary
Successfully navigated challenges and adapted to different environments during solo trips to Europe (3 months) and Japan (1 year). Strong decision-making and problem-solving skills developed through these experiences. Eager to apply these skills to a future career that involves working with people from diverse backgrounds.
Overview
8
8
years of professional experience
Work History
English Teacher
CLC (Kidsplanet)
06.2024 - Current
- Develop appropriate English teaching programs tailored to students of various ages and English levels
- Monitor student performance closely to adjust teaching plans and ensure effective learning
- Manage classroom dynamics effectively to ensure optimal student participation
Flight Attendant
Hong Kong Airlines
11.2023 - 03.2024
- Ensure inflight safety of passengers and crew
- Deliver exceptional customer service, creating enjoyable and memorable experiences
- Anticipate and respond to passenger needs promptly and professionally
Concierge
Two IFC Premier Plus
03.2022 - 04.2023
- Provide premium services to tenants and visitors
- Manage property affairs efficiently, including facility maintenance and administrative tasks
- Classify tenants and visitors' private information carefully using Microsoftware tools
Community Officer
Lanson Place Waterfront Suites Hong Kong
10.2021 - 02.2022
- Handle check-in and check-out procedures efficiently
- Handle food and drink for breakfast and happy hour in a professional and courteous manner
- Manage multiple tasks and prioritize responsibilities effectively
Customer Service Hotline Officer
WISTRON HONG KONG LIMITED
11.2020 - 08.2021
- Handle inquiries and complaints related to computer repair services effectively
- Maintain customer loyalty through exceptional service and problem-solving
- Gather customer feedback to improve service quality
Banquet Server
Island Shangri-la Hotel (F&B)
05.2016 - 08.2021
- Assist with event setup and organization
- Direct diverse guests to appropriate ballrooms based on event requirements
- Manage time effectively to ensure smooth event execution and timely delivery of dishes
Exhibition Helper
Hong Kong Convention and Exhibition Centre
01.2018 - 01.2020
- Guide global traders to different booths and provide detailed explanations
- Conduct surveys and interviews with global traders to gather insights and feedback
- Provide excellent customer support to traders and visitors
Education
Bachelor of Art (Hons) in Social Design -
Hong Kong Polytechnic University
06.2021
Associate Degree in Applied Social Science (Sociology and Culture) -
Hong Kong Community College
06.2019
Certificate in HKDSE -
Tak Oi Secondary School
06.2017
Skills
- Customer service excellence
- Over 8 years of experience delivering exceptional customer service in world-renowned companies like Shangri-la Hotel and Hong Kong Airlines
- Communication:
- Effectively communicate technical information to customers in a respectful and understandable manner
- Cultural awareness:
- Demonstrate understanding of different cultures and customs, ensuring appropriate service to diverse guests
- Interpersonal skills
- Build strong relationships quickly and effectively, even with unfamiliar individuals
Languages
Cantonese
Proficient
C2
English
Proficient
C2
Mandarin
Proficient
C2
Other
- First-Aid Certificate, Hong Kong Red Cross cadet
- International Affairs Secretary of Students’ Union, Hong Kong Polytechnic University
Timeline
English Teacher
CLC (Kidsplanet)
06.2024 - Current
Flight Attendant
Hong Kong Airlines
11.2023 - 03.2024
Concierge
Two IFC Premier Plus
03.2022 - 04.2023
Community Officer
Lanson Place Waterfront Suites Hong Kong
10.2021 - 02.2022
Customer Service Hotline Officer
WISTRON HONG KONG LIMITED
11.2020 - 08.2021
Exhibition Helper
Hong Kong Convention and Exhibition Centre
01.2018 - 01.2020
Banquet Server
Island Shangri-la Hotel (F&B)
05.2016 - 08.2021
Associate Degree in Applied Social Science (Sociology and Culture) -
Hong Kong Community College
Certificate in HKDSE -
Tak Oi Secondary School
Bachelor of Art (Hons) in Social Design -
Hong Kong Polytechnic University
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