CRYSTALYN DUQUE
Balatoc Virac
Summary
Reliable and enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
介護老人保健施設アゼリア (AZELEA)
Tokyo, Tokyo
07.2023 - 09.2025
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
- Managed nutritional needs of patients by preparing meals, monitoring food intake, and adjusting diets as necessary.
Caregiver, Special Needs
Hohoemi Nursing Home
Ashikaga, Tochigi
04.2021 - 03.2023
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Provided safe mobility support to help patients move around personal and public spaces.
Baker
Garden Bakery
Akishima, Tokyo
11.2017 - 03.2021
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Produced consistently high-quality baked goods for customers.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
Customer Service Representative
Convergys
Baguio City, Philippines
06.2013 - 05.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
No Degree - BS in Psychology
University of Baguio
Baguio City 04.2001 -
Skills
Client documentation
Documentation and reporting
Data confidentiality
Regulatory compliance
Customer service
Multitasking
Certification
Jlpt n3
Timeline
Elderly Caregiver
介護老人保健施設アゼリア (AZELEA)
07.2023 - 09.2025
Caregiver, Special Needs
Hohoemi Nursing Home
04.2021 - 03.2023
Baker
Garden Bakery
11.2017 - 03.2021
Customer Service Representative
Convergys
06.2013 - 05.2017
No Degree - BS in Psychology
University of Baguio
04.2001 -