Courtney Taylor
Supervisor
Yokosuka,14
Summary
Accomplished Independent Business Owner and former Business Operations Supervisor at Greenbrier Skating Rink, adept in Operations Management and Social Media Marketing. Excelled in enhancing operational efficiency and expanding revenue through strategic planning and elite customer service. Skilled in recruiting and training, demonstrating significant improvements in staff development and policy implementation.
Overview
7
7
years of professional experience
Work History
Independent Business Owner
Myself
01.2018 - 09.2021
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Improved operational efficiency by establishing clear goals, setting performance expectations, and monitoring progress regularly.
- Promoted business via social media to generate leads and maximize brand identity.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Expanded revenue by taking on commercial properties as well as residential properties ranging from 800 square feet to 5,500 square feet. with roughly 12 properties.
Business Operations Supervisor
Greenbrier Skating Rink
03.2015 - 04.2020
- Collected, organized and provided data to maintain program status and customer commitments.
- Facilitated development and reporting of program metrics.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Spearheaded process improvements, leading to increased accuracy in data management and reduced errors in reporting.
- Analyzed market trends to identify emerging opportunities for expansion or adaptation increasing revenue by 20%
- Monitored and tracked project execution of tasks.
Education
Associate of Science - Criminal Justice
ECPI University
Virginia Beach 05.2001 -
High School Diploma -
Hickory High
Chesapeake 05.2001 -
Skills
Timeline
Independent Business Owner
Myself
01.2018 - 09.2021
Business Operations Supervisor
Greenbrier Skating Rink
03.2015 - 04.2020
Associate of Science - Criminal Justice
ECPI University
05.2001 -
High School Diploma -
Hickory High
05.2001 -
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