Golf
Côme Lemargue
IT Support Technician
Koishikawa,13
Summary
Information Technology Management Professional with progressive experience across, systems and network administration, software implementation & upgrades, user training, and client relationship management. Proven ability to collaborate and communicate effectively with senior management, project teams, developers, and users. Skilled in cultivating trusted advisor status with clients and key stakeholders.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Information Technology Support Engineer
TMF Group
Tokyo
12.2023 - Current
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Offered troubleshooting via voice and text chat, maintaining resolution rates of 98%
Enterprise IT Support Technician
Datadog
Paris and Tokyo
01.2022 - 09.2023
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Self-motivated, with strong sense of personal responsibility.
- Participated in team projects, demonstrating ability to work collaboratively and effectively on more than 10+ OKR driven objectives.
- Deployed 100+ laptops as part of onboarding and refresh cycles
- Created and maintained 25+ internal and user facing documentation covering best practices and services used within Datadog
- Managed time efficiently in order to complete all tasks within deadlines with 98% of tickets resolved within SLA.
IT Support Admin
Aircall
Paris
06.2020 - 12.2021
- Implementing security protocols and procedures to prevent potential threats.
- Creating user accounts and performing access control.
- Overseeing and managed user requests via JIRA from Atlassian software suite
- Scope of duties include configuring, installing, supporting and maintaining IT hardware and software (applications & updates) via JAMF.
IT Assistant
Contentsquare
Paris
12.2018 - 05.2020
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Wrote 10+ processes and procedures in relation to software account management.
- Closed 15-20 tickets on high-requests days, surrounding best practices.
Education
Associate Degree (BTS SIO) - IT
INSTA
Paris, France 09.2018 - 06.2020
Master Degree - "Grande Ecole" Program - Computer Science
EPITECH
Paris, France 10.2016 - 06.2018
Skills
Mac OS
JAMF
Office
JIRA
Google Workspace
Slack
Vendor Management
Active Directory
Certification
ITIL® 4 Foundation
Interests
Kendo
Timeline
Information Technology Support Engineer
TMF Group
12.2023 - Current
Enterprise IT Support Technician
Datadog
01.2022 - 09.2023
ITIL® 4 Foundation
12-2020
IT Support Admin
Aircall
06.2020 - 12.2021
JLPT N3
02-2020
IT Assistant
Contentsquare
12.2018 - 05.2020
Associate Degree (BTS SIO) - IT
INSTA
09.2018 - 06.2020
Master Degree - "Grande Ecole" Program - Computer Science
EPITECH
10.2016 - 06.2018