Clarissa Jane Horide

• Update Assigned Tickets through the Incident Management System and
• Completed a designated number of tickets per day
• Update part status in the asset management system
• Comply with all physical security, network security, safety policies, and parts handling policies for Company.
• Escalation of any deviations from the described hardware replacement process to local Data center Manager (basic emergency communications skills)

• Refurbished PC systems and peripherals such as monitors, networking equipment, printers
  and more.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Applied knowledge of standard equipment and manufacturer repair guidelines.
• Adhered to safety protocols and policies to reduce workplace hazards.

PC installation, Kitting and Replacement of Computer parts.

• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Kitting/ Installation of Computers.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Printers.
• Monitor equipment and application use to ensure optimal performance.
• Perform routine maintenance of computer/network systems.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Update and maintain Device inventory.
• Repair or replace faulty components of a computer/network system.

• Helped Tech team to make a CAD illustration for a specific IT site to help maintain all the devices were in their respective places like laptops, printers, monitors etc.
• Completed in-depth product design tests with help of different software, models and design systems.
• Put together videos for social media, advertising and informational purposes.
• Created digital image files for use in digital and traditional printing methods.
• Creating vectors, organization logo, business cards, invitation layouts, business banners and anything that can do with photoshop and illustrator.
• Developed creative design for print materials, brochures, banners and signs.

• Maintained equipment performance by lubricating and cleaning components.
• Updated daily production logs and informed management of production incidents or non-conformance issues.
• Leading and Working with different iron machines with alot of Japanese workers.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to
  start immediately.