Chun Man Cheung
IT Support Technician
Tai Chung
Summary
With more than 11 years of experience in the computing industry, I possess not only technical skills, such as computer troubleshooting, but also strong interpersonal skills, allowing me to communicate effectively with both technical and non-technical users. I am continuously seeking opportunities to expand my knowledge and skillset to stay current with industry trends.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Technician
The Chinese University of Hong Kong
Hong Kong
08.2009 - 09.2020
- Provide a flexible, responsive IT service to departmental staff.
- Track, diagnose, and troubleshoot to resolve issues involving the end user computing environment and possible software/hardware issues.
- Responsible for the purchase and installation of IT equipment and maintaining inventory of equipment.
- Working with other IT team to assist in troubleshooting department telecommunications, including the VoIP system and CCTV.
System Administrator
Warnaco Co. Ltd.
Hong Kong
09.2008 - 08.2009
- Perform on-site network and hardware troubleshooting to diagnose and fix common network problem.
- Provide trainings to end users in the use of computer software.
- Provide computer support covering software, hardware and operating systems and networking (infrastructure and connection).
- Assist in supporting server backup.
Education
Bachelor of Science - Management Information Systems
University of Massachusetts Boston
Boston 09.2006 - 06.2008
Associate of Arts -
Bunker Hill Community College
Boston 09.2003 - 06.2006
Skills
Operating systems: Windows and MacOs
MicroSoft Office Suite (Word, Excel, Outlook, etc)
Graphics and design: Photoshop, Illustrator
Backup and restore computer image file (Norton Ghost)
Team collaboration: Skype, Zoom and Google Meet
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technician
The Chinese University of Hong Kong
08.2009 - 09.2020
System Administrator
Warnaco Co. Ltd.
09.2008 - 08.2009
Bachelor of Science - Management Information Systems
University of Massachusetts Boston
09.2006 - 06.2008
Associate of Arts -
Bunker Hill Community College
09.2003 - 06.2006