Chun Hao (Kenny) CHEN
Cloud Services Delivery Manager
Summary
Self-motivated and quick-learning technical services delivery manager with experiences in programming, and system engineering. Attractive to ad-hoc technologies, and enjoy building relationships with people from different cultures.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Cloud Services Delivery Manager
SAS Institute Japan
04.2023 - Current
- Achieved 99% adherence to customer SLAs by managing service delivery and support for clients.
- Improved service quality, addressing client concerns promptly and professionally.
- Proactively monitored the environment usage, report regularly to clients and prevented the potential issues.
- Facilitated communications with internal stakeholders to create awareness and visibility into issues impacting customer.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
Associate Technical Consultant
SAS Institute Japan
02.2021 - 03.2023
- Facilitated communication between local and global teams to enhance collaboration.
- Analyzed the customer needs and provided the consulting services with SAS solutions on cloud platform (AKS, EKS).
- Participated in environment built process with SAS product validations, constructions and management.
- Assisted project manager for status tracking, issues support, and presented to customers.
- Established strong relationships with clients based on trust, expertise, and consistent delivery of high-quality results.
Dispatch Engineer
Be株式会社
02.2019 - 04.2021
- Bridge System Engineer @ Nihon Unisys, Ltd. (Jun 2020 – April 2021)
- Led onsite-offshore communications (Japanese/English) for building an online ticket vending system.
- Backend: Kotlin, PostgreSQL; Frontend: Vue.JS; System & Tools: Azure DevOps Server, JIRA
- System Engineer @ NTT DATA (Oct 2019 - May 2020)
- Built an online application system (Agile methodology)
- Backend: Java, MySQL; Frontend: AngularJS; System & Tools: AWS, GitLab
- Program Engineer @ Hitachi (Feb 2019 - Sep 2019)
- Built a commercial data analysis system with Java
Project Specialist
Foundation of Urban Development and Environmental Education
09.2018 - 01.2019
- Assistant and created official documentation for industrial areas planning, research, and survey in Taiwan.
- Facilitated partnerships with the government agencies to shape urban development policies.
Education
Master of Science (M.S.) - Civil Engineering, Transportation Engineering Division
National Taiwan University
Taiwan08.2018
Bachelor of Arts (B.A.) - Land Economics, Land and Resource Planning Division
National Chengchi University
Taiwan06.2014
Skills
Performance monitoring
Service level agreement management
Client relationship management
Incident management
Certification
AZ-900
Timeline
Cloud Services Delivery Manager
SAS Institute Japan
04.2023 - Current
Associate Technical Consultant
SAS Institute Japan
02.2021 - 03.2023
Dispatch Engineer
Be株式会社
02.2019 - 04.2021
Project Specialist
Foundation of Urban Development and Environmental Education
09.2018 - 01.2019
Bachelor of Arts (B.A.) - Land Economics, Land and Resource Planning Division
National Chengchi University
Master of Science (M.S.) - Civil Engineering, Transportation Engineering Division
National Taiwan University