Power Bi
Chuanwei Foo
Key Account Manager (SG)
Singapore
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer rel Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention .Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Key Account Manager (MONT)
Carlsberg Singapore
02.2022 - Current
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Cultivated an extensive network of industry contacts that facilitated access to valuable resources and insights into emerging trends relevant to key account management activities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Recorded accurate and efficient records in customer database.
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
Senior Sales Manager ( ON Trade)
Carlsberg Malaysia
01.2019 - 01.2022
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Senior Sales Planning Manager
Carlsberg Malaysia
01.2014 - 12.2018
- Increased sales volume and expanded product line to new retailers & Distributor
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Led cross-functional teams to execute successful product launches, driving sales growth.
- Evaluated performance metrics regularly, making necessary adjustments to meet or exceed targets consistently.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Spearheaded the development of customized client proposals, showcasing the full value proposition of products/services offered.
- Implemented data-driven decision-making processes, leading to more accurate sales forecasting and better resource allocation.
- Prepared sales presentations for internal/external clients showing success and credibility of products.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented and planned sales strategies and campaigns and marketing initiatives to meet sales goals and budgets.
- Negotiated favorable contract terms with suppliers, reducing costs while maintaining quality standards.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with marketing team on promotional campaigns to boost product visibility and drive sales performance.
- Increased sales revenue by developing and implementing strategic sales plans.
- Facilitated smooth internal communication between departments to ensure alignment towards common goals.
- Worked well in a team setting, providing support and guidance.
Channel Sales Manager (MONT)
Carlsberg Malaysia
01.2012 - 12.2013
- Organized promotional events and interacted with community to increase sales volume.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Mentored junior team members on best practices in channel management, contributing to their professional development
- Streamlined communication between company and channel partners, ensuring alignment of goals and objectives.
- Forecasted growth and presented trends based on previous buying behavior.
- Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sales Promotion and Function
Carlsberg Malaysia
12.2009 - 12.2011
- Display business acumen in securing function
- Manage within the budget for Sales Promoter Deployment, prioritize outlet and constant communicate with Sales force to meet customer expectation
- Securing prominent function within the region ie . Phor Toh, Fishing Village and Fund Raising event within the chinese community
- Managing Sales Promoter for a Region
- Increased sales by effectively communicating product benefits thru Sales Promoter
- Maintained accurate records of promotional events and customer interactions.
Sales Executive (MONT)
Carlsberg Malaysia
01.2008 - 11.2009
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
- Developed strong rapport with customers and created positive impression of business.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increa
Education
BBA - Business Administration And Management
Trent University
Canada 04.2001 -
Diploma - Accounting And Business Management
Help University
Malaysia 04.2001 -
Skills
Problem-Solving
Contract Negotiation
Analytical Thinking
Adaptability and Flexibility
Key Account Management
Microsoft
Customer rapport
Effective Communication
Account development
Cross-Functional Collaboration
Accomplishments
Winners of top ten high performances employee for 2016 & 2018
Gain 30% market share within 2 years in a area
Software
Ms Excel
Powerpoint
Basketball & Jogging
State Player in Malaysia Team B from age 15 - 18 years old
Consistently jog 15 Km per week
Timeline
Key Account Manager (MONT)
Carlsberg Singapore
02.2022 - Current
Senior Sales Manager ( ON Trade)
Carlsberg Malaysia
01.2019 - 01.2022
Senior Sales Planning Manager
Carlsberg Malaysia
01.2014 - 12.2018
Channel Sales Manager (MONT)
Carlsberg Malaysia
01.2012 - 12.2013
Sales Promotion and Function
Carlsberg Malaysia
12.2009 - 12.2011
Sales Executive (MONT)
Carlsberg Malaysia
01.2008 - 11.2009
BBA - Business Administration And Management
Trent University
04.2001 -
Diploma - Accounting And Business Management
Help University
04.2001 -