Christopher Lees
Tour Guide
Tokyo
Summary
Customer-focused travel professional with extensive experience in Japan inbound tourism, sales communication, and guest support. Skilled in converting inquiries into bookings, creating tailored itineraries, and delivering exceptional service to international travelers. Strong background in tour operations, cross-cultural communication, and relationship management with vendors, partners, and clients. Proven ability to upsell experiences, resolve issues quickly, and maintain high satisfaction ratings.
Overview
26
26
years of professional experience
7
7
Certifications
Work History
Tour Guide / Guest Experience Specialist
Jewel Tours Japan
11.2025 - Current
- Engaged with inbound travelers from diverse countries, providing detailed destination information and personalized travel recommendations.
- Converted guest inquiries into bookings by explaining tour options, add-on experiences, and seasonal itineraries.
- Delivered compelling presentations on cultural sites, traditions, and local attractions across Tokyo, Yokohama, Kamakura, and other major destinations.
- Managed daily tour logistics, coordinated with transportation providers, and communicated with partner vendors to ensure smooth operations.
- Assisted guests with ticket purchases, reservations, and navigating local systems, enhancing their overall travel experience.
- Adapted itineraries in real time in response to weather, delays, or guest needs, ensuring satisfaction and safety.
- Gathered guest feedback and collaborated with management to improve tour products and customer experience.
- Key Achievements
- Consistently earned high guest satisfaction scores and repeat customer interest.
- Recognized for exceptional storytelling and guest engagement.
- Contributed to the development of new themed tours that increased customer bookings and inquiries.
Offsite Instructor / Corporate Trainer / Event Organizer
Gaba Corporation & Corporate Clients
05.2017 - Current
- Delivered on-site training for major corporate clients, adapting content to industry-specific communication needs.
- Coordinated schedules, travel, and client communication independently, demonstrating strong organizational and customer-service skills.
- Built rapport with professionals across hospitality, aviation, logistics, education, and finance.
- Facilitated workshops, seminars, and group activities that strengthened communication and teamwork.
- Managed staff and organized seasonal events, contributing to a 30% increase in client engagement.
- Provided coaching on communication strategies, customer interaction, and business expansion.
- Notable Clients Trained ANA Narita Airport Services, Hyatt Regency, Asahi Group Foods, TEPCO Power Grid, Mercedes-Benz Finance, Kintetsu World Express Sales, Meiji University, and others.
English Instructor / Client Relations Specialist
Gaba Corporation
11.2005 - Current
- Delivered personalized lessons to adult learners, strengthening communication skills for travel, business, and cross-cultural interactions.
- Built long-term client relationships through attentive service, clear communication, and tailored instruction.
- Maintained strong satisfaction ratings by identifying client needs and adjusting lesson plans accordingly.
- Provided structured feedback and progress guidance, improving client confidence and communication ability.
Instructor / Sales & Marketing Associate
Gaba Corporation
02.2017 - 02.2018
- Introduced new educational materials to prospective clients, increasing brand awareness and supporting sales conversions.
- Facilitated group activities and discussions to promote services and encourage enrollment.
Order Filler
Walmart Distribution Center
07.2004 - 10.2005
- Maintained high accuracy and productivity while fulfilling customer and store orders.
- Trained new staff and supported team operations.
Manager / Trainer / Mechanical Engineer / Firefighter
United States Navy – USS Kitty Hawk (CV-63)
06.2000 - 06.2004
- Supervised teams, managed maintenance schedules, and ensured compliance with strict safety standards.
- Trained personnel, maintained documentation, and supported mission-critical operations.
Education
Master of Business Administration (MBA) - Human Resource Management
08.2024
Bachelor of Science (B.S.) - Business Management
01.2011
Skills
Inbound Travel Sales
Customer Service & Guest Relations
Itinerary Planning & Customization
Upselling & Cross-Selling
Tourism Product Knowledge (Japan)
Vendor & Partner Coordination
CRM & Inquiry Management
Cross-Cultural Communication
Problem-Solving & Issue Resolution
Presentation & Storytelling
English Instruction & Communication Coaching
Event Coordination
Certification
Fundamentals of Hotel Distribution – ESSEC (2025)
Timeline
Tour Guide / Guest Experience Specialist - Jewel Tours Japan
11.2025 - Current
Offsite Instructor / Corporate Trainer / Event Organizer - Gaba Corporation & Corporate Clients
05.2017 - Current
Instructor / Sales & Marketing Associate - Gaba Corporation
02.2017 - 02.2018
English Instructor / Client Relations Specialist - Gaba Corporation
11.2005 - Current
Order Filler - Walmart Distribution Center
07.2004 - 10.2005
Manager / Trainer / Mechanical Engineer / Firefighter - United States Navy – USS Kitty Hawk (CV-63)
06.2000 - 06.2004
University of Phoenix - Bachelor of Science (B.S.), Business Management
Columbia Southern University - Master of Business Administration (MBA), Human Resource Management