Christopher Bailey
Tyler
Summary
A highly skilled Lead Computer Technician with over 10 years of experience in troubleshooting, maintaining, and optimizing systems and networking infrastructures for small to mid-sized companies. Proficient in diagnosing technical issues, performing system migrations, and creating efficient networking solutions. Dedicated to providing excellent customer support and ensuring seamless IT operations. Seeking to leverage my extensive expertise in a dynamic environment to help streamline operations and enhance system reliability.
Overview
14
14
years of professional experience
Work History
LEAD COMPUTER TECHNICIAN
THE COMPUTER GUY
02.2013 - Current
- Troubleshoot hardware, software, and network issues.
- Provide technical support to end users via phone, email, or on-site.
- Maintain and update systems, ensuring optimal performance.
- Install, configure, and support LAN and hardware.
- Assist in system migrations, upgrades, and data backups.
- Set up workstations and install necessary software/hardware.
- Manage user accounts and permissions (Active Directory).
- Document technical issues and solutions for future reference.
- Implement security measures like firewalls and antivirus.
- Provide user training on software, systems, and best practices.
- Build small databases and web forms for the Logistics and Operations team.
- Enter, update, and maintain accurate data in company systems.
- Perform system audits to ensure data integrity and accuracy.
- Generate reports from databases and systems as requested.
- Collaborate with other departments to ensure data consistency.
- Maintain documentation of data entry processes and system operations.
SYSTEMS SPECIALIST
BROOKSHIRE'S GROCERY COMPANY
02.2013 - 10.2014
SECRETARY
PATRIOTS CLUB TENNIS TEAM
03.2011 - 12.2012
- Scheduled meetings, coordinated travel arrangements, and prepared documents and presentations
- Handled confidential information with discretion and maintained a high level of professionalism at all times
- Developed and implemented efficient filing systems to streamline document retrieval
- Responded to phone calls, emails, and inquiries in a timely and professional manner
- Coordinated and organized events, and team-building activities
- Developing a Constitution and Risk Policy for the team
Education
BACHELOR'S - SCIENCE COMPUTER INFORMATION SYSTEMS
THE UNIVERSITY OF TEXAS AT TYLER
BUSINESS MANAGEMENT -
TYLER JUNIOR COLLEGE
Skills
- Troubleshooting
- Customer service
- Networking
- Attention to detail
- Problem-solving
- Communication
- Time management
Timeline
LEAD COMPUTER TECHNICIAN
THE COMPUTER GUY
02.2013 - Current
SYSTEMS SPECIALIST
BROOKSHIRE'S GROCERY COMPANY
02.2013 - 10.2014
SECRETARY
PATRIOTS CLUB TENNIS TEAM
03.2011 - 12.2012
BUSINESS MANAGEMENT -
TYLER JUNIOR COLLEGE
BACHELOR'S - SCIENCE COMPUTER INFORMATION SYSTEMS
THE UNIVERSITY OF TEXAS AT TYLER
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