Christian Milam
Camp Foster, Okinawa,Japan
Summary
Empathetic and customer-focused professional with strong problem-solving skills and a consistently professional phone demeanor. Excel at delivering multi-channel support while quickly learning new systems and adapting to changing situations. A collaborative team player dedicated to resolving issues efficiently and building lasting customer loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Mediatti Broadband Communications Okinawa
10.2020 - 05.2026
- Resolved customer inquiries and issues through effective communication and troubleshooting techniques.
- Delivered high-quality customer support across multiple channels, including in-person, phone, online portals, and helpdesk tickets, ensuring timely and effective assistance.
- Identified, troubleshot, and resolved a wide range of customer issues related to internet services, equipment, and account management with a focus on first-contact resolution.
- Performed Tier 1 technical troubleshooting for internet connectivity, hardware, and service-related problems, successfully resolving issues for a high volume of customers.
- Effectively escalated complex technical issues to Tier 2 support teams while maintaining clear communication and follow-up with customers to ensure satisfactory resolution.
- Built and maintained positive customer relationships by actively listening, demonstrating empathy, and providing clear, easy-to-understand explanations of technical solutions.
- Managed customer accounts and service inquiries efficiently, resulting in improved customer satisfaction and retention.
- Documented all customer interactions and resolutions accurately in ticketing systems to support seamless team collaboration and future reference.
Barista
Starbucks
07.2019 - 06.2020
- Delivered exceptional customer service in fast-paced environment, ensuring positive experiences for all patrons.
- Operated espresso machines and coffee brewing equipment with precision, maintaining quality standards.
- Managed inventory levels, restocked supplies, and minimized waste through effective product rotation.
- Implemented promotions and seasonal menu items, enhancing customer engagement and sales opportunities.
- Collaborated with team members to streamline workflows, improving operational efficiency during peak hours.
- Resolved customer complaints promptly, fostering loyalty and building strong relationships within the community.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Delivery Driver
Amazon Flex
04.2018 - 04.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Vendor
On Demand Snacks
05.2018 - 09.2018
- Managed inventory levels to ensure timely product availability for customer orders.
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Set up displays and signage to attract customers and boost sales.
- Enhanced vendor reputation with timely delivery and accurate order fulfillment.
Associate
Walmart
12.2016 - 12.2017
- Conducted regular audits of merchandise for quality assurance and compliance.
- Implemented best practices for maintaining cleanliness and organization in work areas.
- Collaborated with cross-functional teams to improve overall operational performance.
- Enhanced customer satisfaction by providing efficient and accurate inventory management.
- Developed positive working relationships with team members, fostering an inclusive culture that promoted teamwork.
- Improved team collaboration by effectively communicating with coworkers and supervisors.
- Supported store operations by unloading trucks and accurately stocking shelves in a timely manner.
- Demonstrated strong attention to detail while performing daily price changes, ensuring accuracy and consistency throughout the store.
- Ensured product freshness by rotating stock regularly and removing expired items according to company guidelines.
Skills
Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Appointment scheduling
- Typing speed: 78 words per minute
Timeline
Customer Service Representative
Mediatti Broadband Communications Okinawa
10.2020 - 05.2026
Barista
Starbucks
07.2019 - 06.2020
Vendor
On Demand Snacks
05.2018 - 09.2018
Delivery Driver
Amazon Flex
04.2018 - 04.2019
Associate
Walmart
12.2016 - 12.2017