Chris Takahashi

• In charge of ensuring assigned operations are carried out successfully.
• Carrying out various tasks as required by the company.

Adaptability and teamwork are two valuable skills I learned on the job. I learned to understand when to react quickly to a situation or take a step back and wait for developments. In addition I learned when my assistance is or isn't necessary and to trust my teammates. Overall, this job has taught to work smarter, not to waste energy and deliver results.

• Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
• Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
• Met with students and discussed educational goals and expectations.
• Conducted group tutoring sessions to help students engage active learning and critical thinking skills.

I taught Academic Writing, Reading, and Presentation along side TOEFL, iTP/iBT english proficiency test preparation. I learned how to approach each student differently and cater to their strengths and weaknesses. At the same time I also learned how to motivate students to push through and try to focus on their weaker areas and turn them into strengths. I discovered that sometimes two steps back can lead to three alternative steps forward.

• Financial Call Center Customer Service to Clients (Domestic and United States) with focus on Credit Card Related Issues

• Call Center Customer Service for Road Assistance

• Data Input and Analysis

This position provided me with experience in customer assistance abroad and in Japan as well. The position required Japanese in addition English proficiency as I handled various credit card related issues in Japan and the United States. My department was in charge of fraudulent issues and providing road service support for clients. In addition, we conducted daily data input and analysis to verify claims and ensure account security. Every detail had to be checked and double checked for accuracy, which strengthened my analytical skills.