Chouafi Salma
Aspiring Trade And Economics Analyst
Zhengzhou
Summary
Dynamic customer service professional with a proven track record at Green Wave Energy, adept at problem-solving and active listening. Successfully resolved complex issues, enhancing customer loyalty and satisfaction. Skilled in product knowledge and fostering strong client relationships, ensuring seamless communication across departments for timely resolutions.
Overview
4
4
years of professional experience
5
5
Languages
Work History
Online English Teacher
Suzhou
03.2025 - 06.2025
- Worked with students between ages 5 and 13 years old on grammar, pronunciation and sentence construction.
- Gently corrected student pronunciation and grammar to improve conversation skills.
- Boosted student confidence through tailored feedback and individualized support in areas of improvement.
- Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
English Teacher
Lily English Center
06.2023 - 11.2024
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
Customer Service Representative
Booking.Com Call Center
03.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Radio Host
Radio Plus
06.2021 - 08.2022
- Engaged listeners through social media platforms to increase station visibility.
- Hosted music, news and entertainment segments for well-rounded radio shows.
- Devised marketing and promotional campaigns to increase ratings and listener base.
- Facilitated live coverage of special events, promotions, and sports matches.
Customer Service Manager
Green Wave Energy
02.2022 - 03.2022
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
Bachelor of International Economics And Trading - International Economics
NCWU China
Zhengzhou China 09-2021
High School Diploma -
Les Printemps
Marrakech Morocco 09-2021
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Online English Teacher
Suzhou
03.2025 - 06.2025
English Teacher
Lily English Center
06.2023 - 11.2024
Customer Service Representative
Booking.Com Call Center
03.2022 - 03.2023
Customer Service Manager
Green Wave Energy
02.2022 - 03.2022
Radio Host
Radio Plus
06.2021 - 08.2022
Bachelor of International Economics And Trading - International Economics
NCWU China
High School Diploma -
Les Printemps
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