Cho Seongsoo

Investigating the supply chain including the reliability of the supplier, the authenticity of the invoice, and the degree of seller account risk, to determine whether Amazon sellers are allowed to list their products.

• Cross-skills multiple functions ( Gating, Core)

- Exceeded metrics goals and expectations

by 25 min (actual time) / 26.5 min (target time) per case.

- Rewards and Recognition Awards received(December and Quarter 4 2023)

- Achieved zero defect.

• Participated in the Korean manual modification project

-reduced the rate of complaints from Korean customers by 20%.

-Korea-related case resolution time was reduced by an average of 5 minutes.

• Improved the team communication

-organizing monthly team engagement activity on Slack / Outlook (5 posts each month)

-organizing a group discussion session for knowledge sharing and defect case study.

(The Team Accuracy rate improved from 97.5% to 98.9%)

• Assisted other departments as needed for cross-functional investigations.

-assisted KR account team, PQ team with the analysis and translation of Korean invoices (5 cases in a week )

Managing the housekeeper's schedule and housekeeper's target time for a room cleaning and improving the work process.

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

-reduced the cleaning time from 42 mins to 38 mins.

• Created successful work schedules for 5 members(Thailand, Philippines, Mongolia) to maintain deadlines and fully staff shifts.

-Improved attendance rate from 90% to 100%