Chisa Yoshioka

LEGOLAND Discovery Center/Madame Tussaude

• Increased customer satisfaction and improved NPS score by an average of 3% per month by actively addressing concerns and ensuring timely resolutions.
• Collaborated with executive leadership on strategic planning initiatives to drive business growth, including extending business hours during busy periods, accepting school groups, and holding events.
• Developed comprehensive training programs for staff, enhancing team performance and skill sets.

• Assisted in developing new promotional materials such as brochures, flyers, and social media content for wider brand reach.
• Analyzed customer feedback data regularly to identify areas requiring improvement or modification in our promotional strategies for better results moving forward.

Shimokitazawa-Store

• Spearhead team of 95 associates by building enthusiasm, listening to feedback, and implementing solutions that ensure we exceed our goals.
• Actively monitor key performance metrics of sales team, identify challenges, and create new solutions utilizing proven problem-solving techniques.
• Recognized for increasing Sales revenue by 15% in first 3 months by improving inventory condition and sales floor layout.

Jiyugaoka-store

• Succeed new store opening at Jiyugaoka with 107% achievement of sales target in 3 days opening sales.
• Developed new sales opportunity together with EC department and achieved No1 sales ratio in O2O sales.

Tokyo

• Earned promotion to Sales Manager after 24 months by demonstrating ability to learn quickly and adapt to sales needs.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.

Manila/Kuala Lumpur

• Transferred abroad and handled 3 different stores as store manager in Philippines and Malaysia from 2017-2020.
• Developed new ideas for increasing sales through company-sponsored community events that boosted sales by 20% in Malaysia.