Chinami Takayama

• Audit Safety Data tickets to make sure the categorization of each ticket is adequate
• Conduct the Customer Deactivation Review

Mutombo(ID)/Fraud document/Safety/Very Fast bike

• Engaged in projects such as having AI learn which comments should be restricted and registering keywords that are not appropriate for use on platform in system.
• In comment project, manage BPO accuracy and improve their accuracy above 95%.
• Analyze content's trend and provide feedback to BPO's moderators in order to maintain high correct response rate.
• Developed strong communication and organizational skills through working with BPO to manage moderators' accuracy.
• Developed and maintained courteous and effective working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Content moderation in all genres.
• Maintain freedom of expression of creators and order in application by accurately judging and moderating gray content that cannot be detected by AI.
• Maintain accuracy of moderation and contributed to efficiency of work by proactively offering my opinions within team.
• Adaptable and proficient in learning new concepts quickly and efficiently

• Cleaned and serviced aircraft cabin, galleys and lavatories.
• Checked personnel for proper uniforms and safety equipment.
• Oversaw maintenance of all required equipment and sent it out for required services.
• Performed well both in economy and business class and managed 24-50 passengers per flight.
• As "World's best airline," tried to be conscious of anticipating customer needs and providing services that exceeded customer's expectations.