Cheryl Sumalinog
Lower Agsungot Cebu City
Summary
Dynamic Senior Account Specialist at GeCommerce Services Incorporated with expertise in account management. Proven track record in resolving customer disputes and enhancing payment collections. Detail-oriented and adept at data entry, I thrive under pressure while ensuring operational efficiency and customer satisfaction.
Overview
17
17
years of professional experience
2009
2009
years of post-secondary education
Work History
Senior Account Specialist
GeCommerce Services Incorporated
Room 203 Northgate Center, Governor Cuenco Avenue Banilad Cebu City
10.2015 - Current
- Managed the collection of past due accounts ensuring that all payments are received within established guidelines.
- Responded promptly to customer complaints or requests for assistance via phone or email.
- Processed refunds or credits in accordance with company policies.
- Managed daily inventory or stock monitoring
- Data entry
- Credit disputes
- Back-up for Sales Team
- Managed client accounts to ensure timely service delivery and satisfaction.
Data Integration Officer
Central BPO Distributing Incorporated
Room 302 Kepwealth Center Cebu Samar Loop, Cebu City, Cebu
07.2012 - 09.2015
- Managed daily operations within the distribution center for efficient workflow.
- Coordinated inventory control processes to maintain stock accuracy.
- Serve as the main contact person between the retailer and the company.
- Negotiate promotions, pricing, or shelf space with retail partners
- Monitor sales performance of products in retail stores.
- Coordinated shipments and ensured timely delivery to clients.
Office Clerk
Michel J. Lhuillier Financial Services Incorporated
North Reclamation Cebu City
05.2009 - 06.2012
- Performing basic office tasks such as filing, photopying,and scanning documents.
- Assisted managers and office branch managers with inquiries and provided excellent customer service.
- Data entry and record keeping.
- Maintained office supplies inventory and ordered replacements as needed.
- Answering phone calls and directing them to the correct department.
- Processed financial documents and ensured accurate data entry in systems.
Education
Bachelor of Science - Information Technology
University of Cebu (Main Campus)
Sanciangko Street Cebu City 06.2004 - 03.2009
Guba National High School
Guba Cebu CitySkills
- Account management
- Credit analysis
- Data entry
- Problem-solving
- Detail-Oriented
- Working under pressure
- MS Office
Trainings Attended in Jiashan County, China
- November 19 - January 20, 2020
- April 9, 2023 - September 07, 2024
- March 2, 2025 - August 16, 2025
Timeline
Senior Account Specialist
GeCommerce Services Incorporated
10.2015 - Current
Data Integration Officer
Central BPO Distributing Incorporated
07.2012 - 09.2015
Office Clerk
Michel J. Lhuillier Financial Services Incorporated
05.2009 - 06.2012
Bachelor of Science - Information Technology
University of Cebu (Main Campus)
06.2004 - 03.2009
Guba National High School