Cheng Yuan Lee

• Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
• Learned how to make wide variety of mixed drinks.
• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Delivered food to customers at bar and tables.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Increased sales significantly by upselling higher-end products to customers.
• Collected orders and relayed them to bartenders quickly and accurately.
• Answered customers' questions, recommended items and recorded order information.
• Asked customers for feedback, solved problems and filled drinks throughout meal.

-Providing the highly professional standard within the five outlets of the resort.

-Take operational responsibility for multi-tasking.

-contribution on beverage revenue, as well as general up selling for private dinning to increase the Rich Experience for guests.

-Carrying on the highly professional sequence of service for top VIP.

(Fashion icons, Politics,Billionaires and Royal family).

-Trained new staff members on company policies and procedures.

-Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.

-Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.

-Checked dining area supplies of linens, wrapped silverware and replenished low stock.

-Offered product samples, answered questions and helped customers find items.

-Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Placed merchandise on proper shelves and restocked regularly to facilitate customer access.
• Answered customers' merchandise questions and located specific items to enable customer purchase.
• Proactively managed client correspondence and recorded tracking and communications.
• Closed over 250 daily sales after contacting potential customers to educate them on type of tea.
• Reported damaged or missing merchandise to management to minimize losses and identify areas of concern.
• Maintained customer promotional logs for product advertising campaigns.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.