Chen Jenn Bein

Business Partnering

• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Fostered positive work environment through comprehensive employee relations program.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Managing Crew Overtime to ensure is comply with Maritime Labour Convention (MLC 2006).

Planning

• Promote employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Promote harmonious working climate to boost morale and productivity.
• Plan and execute crew activities to foster positive relationship and healthy work environment onboard.

Administration

• Maintain and upkeep's the record of crew in Fidelio Cruise Management System on daily basis for over 1800+ crew members;
• Maintain and upkeep's the record of crew statistics (crew seniority/pay & allowance, merit increment, promotion, attrition, etc; )
• Handles the monthly data synchronization between Ship Personnel and Crewing Operations SAP Module;
• Monthly report generation for Crew Appraisals, Active Headcount Report, Crew Activity Fund Costing Report, etc.

Employee Relations

• Coordinates with ship Sr. Personnel Manager in matters pertaining to crew;
• Identified issues, analyzed information and provided solutions to problems;
• Handling staff disciplinary issue and provide advices on case-to-case basis, crew counseling, action taken according to the policies.

Business Partnering

• Professional consultancy to a dedicated business partner on all HR related matters across the HR process landscape and employee journey.
• Development of solutions on operational matters in line with HR policies and procedures based on business needs.

Policy Management

• Review and update all HR regulations to ensure policy and law compliance
• Ensure implementation and enactment of corporate policies and regulations

Compensation & Benefits

• Continuously analyze market competiveness of local remuneration package (benchmarking)
• Participate in job evaluation exercise
• According to action needs, propose solutions for compensation & benefits components considering local benchmark as well as corporate regulation.
• Prepare and execute yearly salary review process

Recruiting / Onboarding / Offboarding

• Execute end-to-end recruitment demands (job posting, application screening, interview, job offer, onboarding)
• Coordinate recruitment needs with external agencies
• Advice the business partner on selection matters as well as associated terms and conditions
• Coordinate and execute immigration process as well as relocation support for international hires
• Continuously improve the recruiting and onboarding processes Coordinate and execute off-boarding process (exit interview, termination conditions)

Performance Management and People Development

• Coordinate and execute annual performance management cycle
• Advice and support in performance management systems and processes
• Review, modify and implement training plan for employees and management
• Identify training / skills / competency requirements within the organization and implement learning intervention
• Design and implement employee engagement programs based on needs and business targets

Administration

• Local/Expat/Agency Worker payroll report verification
• HRDC/Medical & Insurance submission
• Verify and process cross-charged invoices (internal & external)
• Liaise with MY & SG Government sector (i.e. MEF/IRAS/MOM)
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Processed new hire/off-boarding paperwork and documents.
• Prepared working papers, reports and supporting documentation for audit findings.

Business Partner

• Investigated and liaised with business unit to respond to employee performance issue, employee grievances and other HR related issues.
• Liaised between multiple business divisions to improve communications.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Performance management on employee's year-end appraisal
• Developed compensation plan (OT Rate) for Warehouse Department
• Directed and monitoring monthly expenses of medical package usage.
• Provide support and advisory to managers and employees in career development and succession planning discussions

Trust & Safety

• Educated business partner on successful policy (Covid-19 do's & don'ts) by implementation and enforcement actions to prevent employee against disciplinary procedures.
• Monitoring staff's daily health declaration submission to avoid Covid-19 cluster happen in work place.
• Perform contact tracing process whenever workplace happened Covid-19 positive case. Provide the suitable action plans to BU in order to ensure the business operations does not affected.

Planning

• Promoted and enabled necessary changes to align operations with strategic plans.
• Make use of social media platforms for employer rebranding in order to attract potential talents.
• Provide advice to business on their business growth plan . (Eg. Mandatory skills & knowledge to enhance in-house employees become an expert in E-Commerce)
• Monitor employee retention and turnover rate (Internal transfer; counter offer; career development; etc)

Workforce Management

• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Monitoring line on headcount management within the allocated budget.
• Conduct joint interview with the hiring manager where possible to ensuring the right candidate for the right position.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Employee Relations

• Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
• Inform HRIS team to on-hold the salary payment whenever IR case happen to avoid overpaid
• Letter issuance for disciplinary cases (Show Cause, Reminder, Warning, Termination, etc)
• Coordinate with line manager on appropriate employee corrective steps according to company policies.
• Resolved complex employee issues that affected business operation. (eg, SOCSO Claim, AWOL, BOC)

Administration

• Adhered to federal and state guidelines (MCO) and oversee leave management for over 1000+ employees.
• Inform HRIS team to rectify employee's record in system to assure data accuracy;
• Provide suitable action plans according to Company's policy on employee's inquiries and concerns via phone calls and emails.
• Provide accurate information to HRIS team reflect in system (Confirmation, Termination, Resignation, Transfer, Promotion, etc);

Employee Relations

• Coordinates with ship Personnel in matters pertaining to crew;
• Identified issues, analyzed information and provided solutions to problems.
• Handling staff disciplinary issue and provide advices on case-to-case basis, staff counseling, action taken according to company T&C.

Talent Deployment

• Crew member deployment for World Dream, Global Dream, Star Pisces, Superstar Aquarius / Gemini.
• Coordinate with Swedish Office, Manning Agencies, Shipping Agencies and Travel Agencies to facilitate crew deployment (New Join / Transfer / Rejoin / End of Contract / Vacation / etc);
• Arrange travel tickets for re-joiner and off signer (Online check flight availability, airfare quotation (budget), flight booking, check flight status, etc);
• Delivered detailed briefing of current and budget concerning crew member on/off movements.

Administration

• Maintain and upkeep's the record of crew in SAP and Adonis system on daily basis for over 600+ crew members;
• Maintain and upkeep's the record of crew statistics (crew seniority/pay & allowance, merit increment, promotion, attrition, etc;
• Handles the monthly data synchronization between Ship Personnel and Crewing Operations SAP Module;
• Report generation for weekly & monthly (Manning Fee Billing, Report, SAP Audit Report, Swedish Crews IT Earn Days Report, Active Headcount Report, etc; Finance Weekly Costing Report, AVIVA Insurance Declaration)
• Letter issuance (i.e. Letter Offer, Promo, Salary Adjustment, Re-designation, Letter of Undertaking, etc.).

• Handling day-to-day operations of data processing for over 1000+ headcount;
• Supporting different profiles of HRBP and provide advices on every staff movements (transfer allowance, acting allowance, claim reimbursement, etc);
• Supporting Talent Acquisition team on recruitment documentations requirement.
• Staff personal file control (E-filing, Data Update, etc);
• Process invoice payment (Dealing with Finance Department, Branches and other Banks for STF Payment, Monthly Intern Payment, Monthly Agency Billing, Short Notice Payment, GL Posting, etc);
• Respond email or phone call to solve issues mentioned by employees;
• Letter issuance (i.e. Letter Offer, Confirmation, Transfer, Re-designation, etc.).
• Arrangement for weekly / monthly meeting (Book meeting room, email invitations , minutes taker, send out summary of meeting to all attended employees and HOD);
• Coordinate with IT & Project Team on system enhancement project (Digitalization; HRMS system migration/upgrade; attend monthly meeting to catch up project progress; etc)

Project Involvement Personal File Imaging Scanning Project
1. Supported the implementation of Imaging Scanning via (EDMS);
2. Scan and store staff personal data onto a digitalize platform for ease of users’ retrieval and mitigate the risk of misplaced.

3. Quality check (QC) for all scanned documents to ensure zero error and documents are link to correct folder.

System Upgrade of PeopleSoft Human Resources Management (HRMS)
1. Involved in part of the project delivery member to perform system migration
initiative from Oracle Version 8.8 to 9.2 ;
2. Deliver technical data testing before system GO LIVE.

Connected Party Enhancement (HRMS)
1. Routed data workflow into HRMS staging platform to ensure accurate data transitioned and captured accurately before GO LIVE.