Chaya Karmore
31 Pasir Ris Drive 3
Summary
Highly accomplished and results-driven Manager with extensive experience in leading and managing teams in the financial industry. Strong expertise in developing, implementing, and managing KYC policies, procedures, and controls to ensure compliance with regulatory requirements. Proven track record of driving process improvements, increasing efficiency, and reducing operational costs. Exceptional communication and interpersonal skills with the ability to build and maintain strong relationships with internal and external stakeholders.
Overview
13
13
years of professional experience
Work History
Vice President
KYC Documentation Group, Citibank N.A
09.2022 - Current
- Successfully managed and led KYC operations, ensuring flawless execution of processes in alignment with Citi's compliance policies
- Oversaw the KYC control environment, maintaining high standards of regulatory adherence
- Effectively managed the program for existing Business As Usual (BAU)/Refresh process, facilitating the smooth migration of functions on a global scale
- Demonstrated exceptional leadership in people management and development, ensuring team performance met or exceeded service level standards
- Fostered strong collaboration with the Compliance department and senior management across supported business units, enhancing communication and alignment
- Spearheaded enhancements to the client onboarding process, resulting in a significantly improved and seamless client onboarding experience
- Provided comprehensive Management Information System (MIS) reporting to senior management, consistently meeting delivery targets set by the BAU and Refresh Program
- Diligently monitored daily account refresh activity, ensuring strict compliance with regulatory and document requirements
- Conducted rigorous quality reviews on new client and refresh cases, maintaining a consistently high level of quality throughout the finalization process
- Skillfully managed and maintained a detailed 'Book of Work' for new system releases and enhancements, contributing to the efficiency of existing infrastructure
- Demonstrated a high level of autonomy and judgment, operating effectively with minimal direct supervision while ensuring compliance with applicable laws, rules, and regulations
- Acted as a subject matter expert (SME), providing valuable insights to senior stakeholders and team members, thereby enhancing overall team effectiveness
- Displayed exceptional leadership skills by effectively managing teams and driving collaboration among team members to achieve shared goals
- Contributed to risk assessment in business decisions, prioritizing Citigroup's reputation and assets, and ensuring adherence to policies and ethical standards
- Led regionally in driving Digital and Process improvement initiatives, resulting in enhanced KYC Authorization processes and overall operational efficiency
- Analyzed metrics and KPIs proactively, identifying emerging trends and opportunities for improvement, which directly contributed to operational excellence
- Conducted comprehensive root cause analysis on historical data, identifying recurring trends and enabling strategic decision-making for process improvements
- Developed and executed plans for continuous improvement, enhancing the quality of reviewers through targeted Huddles and Training sessions
- Collaborated with KYC initiation teams, providing constructive feedback on recurring errors and contributing to the enhancement of overall Initiation quality
- Effectively strategized and planned audits, expertly identifying gaps in critical processes and providing valuable insights to the Controls team for remediation
- Displayed complete ownership over the process framework for the region, actively participating in change control forums and adeptly assessing the impact of policy and process changes on Operations
- Demonstrated proactive engagement by updating and maintaining Procedure checklists to ensure accuracy and alignment with evolving requirements
Assistant Vice President
Citibank N.A
09.2020 - 09.2022
- Managing KYC Documentation Group for client on-boarding & Renewals team for CIB segment covering TTLC, GSG and FI
- Point of contact/escalation point for team of KDG Analysts within Periodic Review, Investment Banking and New to Bank division
- Carrying out day to day management of client onboarding team, ensuring account opening within scheduled time, together with daily management of client service activities, and support all scenarios of KYC client on-boarding to ensure delivery of very high-quality service to clients and internal stakeholders
- Manage inflow of volumes and assist team members to prioritize KYC Client on-boarding including 2-day on-boarding along with Periodic reviews and assignment of workload of team by assisting them in all queries and concerns
- To monitor and manage new accounts in pipeline based on priority / agreed SLA; and rolling review accounts in pipeline without overdue
- To report Singapore BAU targets and completion Risk assessment matrix to Regional Business Head and to escalate any issues or concerns on business level
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports
- Spearheaded cross-functional initiatives across departments to achieve business goals
- Demonstrated proficient leadership skills to motivate employees and build competent teams
- Oversaw hiring, adding valuable, talented professionals to strengthen management team
- Collaborated with senior management to develop strategic initiatives and long-term goals
Manager
Citibank N.A
04.2017 - 09.2020
- To establish an end-to-end process with accountability and ownership within a single group that will become the SMEs by streamlining KYC process across the region
- To ensure and remove bankers from the process of obtaining KYC documentation and research so as to allow them to refocus on risk management, enhanced due diligence, final review and approval of KYC on-time
- Closely collaborate with clients and internal control groups to reduce ownership difficulties and handoffs
- To provide simplified workflow eventually resulting with a view to minimize handoffs and reduce ownership challenges
- Proven track record under the role of Client Executive Support handling KYC for Citibank premium clients
- KYC checker for Investment banking deals, conducting initial and final quality checks on every KYC record for IB deals and retaining high quality standards in line with latest policies and procedures
- Managing & reporting onboarding team while assigning the cases to the Analysts and tracking the status through the approval processes and monitoring any escalations.
KYCS Quality Checker
HSBC
03.2016 - 03.2017
- Training and mentoring of team members, bringing them up to speed in relation to KYC policy and requirements laid down by project / process
- Providing constructive feedback to my team members and sharing best practices so that overall quality and production of team is maintained in high standard
- Conducting initial and final quality checks on every KYC profile and maintaining high quality standards and in line with latest procedures to make sure that profile is sent for sign-off without any issues/problems
- Interfacing with stakeholders to making sure requirements for KYC profile received in time for KYC to be completed
- Discuss any new procedural changes with other Production Quality Controllers, Managers and Subject Matter Experts to understand how change would affect our work and to get all questions around change answered before being rolled out to team
- Maintain error tracking logs for all Quality Checking that has been completed for individuals and ensure that errors are recorded in robust and timely manner
- Applied customer feedback to develop process improvements and support long-term business needs
- Onboarded new staff with training and new hire documentation.
KYC Case Lead
J.P. Morgan Chase & Co
03.2015 - 03.2016
- Responsible in undertaking quality review of client's KYC records
- Serve as point of contact for KYC and reporting issues for designated clients
- Provide support to stakeholders such as Sales team
- Conduct KYC/AML for Client types include financial institutions, funds, banks, non-financial companies, individuals, and personal holding companies
- Act as a KYC subject matter resource for KYC due diligence teams
- Act as a subject matter resource on the KYC/AML policies and procedures.
KYC Analyst
Credit Agricole Corporate Investment Banking
06.2014 - 02.2015
- Conduct KYC/AML for France and Asia Region
- Client types include financial institutions, funds, banks, non-financial companies, individuals, and personal holding companies
- Communicate with Sales/Client Service Team, Compliance, Support, and Senior Management
- Advise and review required AML/KYC documents
- Complete initial customer due diligence based on bank systems of record, existing document repositories and publicly available information to reduce the Bank's AML and regulatory risk
- Review business documentation and other additional information provided by the line of business to ensure customer files are up-to-date and in line with compliance policies of CA-CIB procedures to reduce risk
- Central point of contact to the Front Office and internal stakeholders (KYC, AML Compliance, Credit, Legal and Middle Office Operations), concerning client on-boarding queries and status updates.
KYCS Associate
HSBC
09.2012 - 06.2014
- Creation of KYC Profiles maintaining the highest quality standards and in line with the latest procedures, and taking complete ownership of any profile/tasks assigned until the stage of completion
- Interfacing with the Compliance, Front office teams and Relationship Managers on pending matters
- Following up on client profiles in line with the latest escalation matrix ensuring the completion of ageing profiles through active dialogue with the RMs/Onshore team
- Always keeping abreast with developments in the financial regulatory environment in order to ensure we work within set regulations, and also work towards not just foreseeing and preventing potential breaches but also ensuring sustained high quality production
- Communicating effectively with all Off Shore and On Shore stakeholders and ensuring that escalation and complaints are handled in a timely and appropriate manner, hereby developing and maintaining an excellent professional relationship with all stakeholders.
KYC Process Associate
Deutsche Bank, DBOI
08.2010 - 04.2012
- To conduct additional or enhanced Client Due Diligence and Performing Searches like PCR and RDC for Negative Alerts on Clients
- KYC documentation for completeness and accuracy, secure appropriate approval level
- KYC clearance, direct account opening and to submit approved RACS to AML Compliance Monitoring team Frankfurt
- Maintain highest level of accuracy required by management
- Performing Negative media Searches on Clients through Lexis Nexis
- Following up on client profiles (in line with latest escalation matrix) & ensuring all levels of sign-off are obtained in line with latest ID Matrix
- Assisting Compliance team on Negative Alerts and related lexis articles
- Keeping ourselves updated on latest procedural/policy and regulatory changes
- Carried out day-to-day duties accurately and efficiently
Education
MBA - Banking & Finance
Karnataka State Open University
Bangalore, Karnataka01.2016
Bachelor of Commerce - Accountancy & Finance
K.L.E S.Nijalingappa College, Bangalore University
Bangalore, Karnataka06.2010
Skills
- Operations management
- Teamwork and Collaboration
- Performance improvement
- Client Service
- Staff education and training
- Staff Management
- Policies and procedures
- Strategic planning
- Advanced problem solving
- Project planning and development
Timeline
Vice President
KYC Documentation Group, Citibank N.A
09.2022 - Current
Assistant Vice President
Citibank N.A
09.2020 - 09.2022
Manager
Citibank N.A
04.2017 - 09.2020
KYCS Quality Checker
HSBC
03.2016 - 03.2017
KYC Case Lead
J.P. Morgan Chase & Co
03.2015 - 03.2016
KYC Analyst
Credit Agricole Corporate Investment Banking
06.2014 - 02.2015
KYCS Associate
HSBC
09.2012 - 06.2014
KYC Process Associate
Deutsche Bank, DBOI
08.2010 - 04.2012
MBA - Banking & Finance
Karnataka State Open University
Bachelor of Commerce - Accountancy & Finance
K.L.E S.Nijalingappa College, Bangalore University
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